To provide technical assistance in Factory.To Provide the guidelines in Installation of all new Imported Machineries.To set the parameters of charger/ power bank testing aging machine.To train the factory workers, how to operate the aging testing machine.To provide technical assistance in Data cable manufacturing.To set the parameter of all Data cable testing machineTo make a sample of Bluetooth, earbuds, Neckband as per CBU unit.To design the SOP of Bluetooth, earbuds, Neckband. To start the Production line as per SOP.To support R&D team for all new product’s research and development. To give technical assistance and provide solution in case of any requirement.To Conduct technical training with staff.Escalate technical queries with Procurement team. To set the After Sales Service as per standard.To maintain the data of claims related complaints.To escalate the highly reported complaints on priority bases To share the services reports on quarterly bases from factory/ procurement team for product improvement. To plan and execute the new Customer care centers/ collection point in all over the Pakistan. To managed the speed repair.Out of Warranty income managementTo take reports of daily received jobs, repair speed, part demands from supervisor on daily basis.To take reports of goods received, goods delivered, part ordering, parts management/ movement from coordinator on daily basis.To look after organization and administrative issues in Service department.To Train, develop and motivate staff to encourage team work professionalism and improve productivity. Closely monitor measurable KPI’s (key performance indicator) of customer service / Technical department.To manage warranty related policy and procedures.

To spread the Services all over the Pakistan and develop new service contract with ASC. To give technical assistance and provide solution in case of any requirement.To Conduct technical training with staff in all over Pakistan.Escalate technical queries with Vendors in China. To head the Research and Developed Program.To head RMA Program.To managed the preparation of IFFR report for getting the RMA claim from Vendors. To visit Service center throughout the Pakistan if required.To managed the speed repair.Out of Warranty income managementTo take reports of daily received jobs, repair speed, part demands from supervisor on daily basis.To take reports of goods received, goods delivered, part ordering, parts management/ movement from store team on daily basis.To look after organization and administrative issuesOrganize service collective visit at key dealers’ market and resolve their issues as per requirement. Train, develop and motivate staff to encourage team work professionalism and improve productivity. Closely monitor measurable KPI’s (key performance indicator) of customer service / Technical department.To manage warranty related policy and procedures.

To maintain speed repair (D+1)/OTB/In home/ Carry in warranty jobs. Out of Warranty income management. To take reports of service order from front desk staff on daily basis and send to HOD. To take reports of daily received jobs, repair speed, part demands from supervisor on daily basis and send to HOD. To take reports of D+1 jobs/ LTP/ RRR ratio on daily basis and send to HOD. To take reports of goods received, goods delivered, part ordering, parts management/ movement from store team on daily basis and send to HOD.To take reports on good delivered jobs and their claims from claim team on weekly basis and send to HOD. To look after organization and administrative issues. Organize service collective visit at key dealers market and resolve day to day dealer’s issues as per requirement. Train, develop and motivate CSP (Customer Service Plaza) staff to encourage team work professionalism and improve productivity. Submit daily, weekly, monthly and quarterly service performance report to HOD. Guide SAMSUNG customer service representative the effective handling and customer problem resolution skills. Run customer service call center reporting etc. To manage Overall ambiance of the CSP/ renovation of CSP/ service identity branding. Increasing BE capacity. Focusing on area enhancement and better utilization of vehicles. HR/Admin coordination. Closely monitor measurable KPI’s (key performance indicator) of customer service department. To monitor service tracking on GSPN (Global Service Partner Network). To manage warranty related policy and procedures.

Managing the entire warranty claim process as per BlackBerry guidelinesEnsuring all process should be followed as per RIM CycleManaged the entire LAB Setup and ensuring that it should be as per CRC level and EMS/ BlackBerry Standards.Direct point of contact with all partners and distributersCommissioning service setup/ RMA Lab as per RIM guidelineWorking on implementing ASP program and SCP programManaging call center activity for warranty claim process and VAS.Managed training program in Karachi for collection point candidatesManaged training program of all blackberry devices for new hiresManaged training program for new SMS system launched for backend, front end and partners.To perform Service active for Blackberry handhelds as per RIM/EMS service guide Lines.Maintain all Internal & External SLA’s (Inc. TAT etc.)Maintain the service setup, includes effective compliance to various check-lists, maintenance of test and measuring instruments etc.Documentation of Service Manuals & Bulletins Maintain Stocks (Inc. spare parts, swaps etc.) & provide efficient & reliable projections for Spare Parts.

To conduct Training of Mobile Repairing Software and HardwareWorkshop development (Mobile Repairing)To perform as trainer in video tutorial on cell phone repairing, live and recoded (CNBC) Comprehensive Courses development for cell phone repairingTo provide training of complex fault finding via schematics and block diagrams.Inventory Control of Mobile WorkshopFormation of activity planes for vocational trainings Briefing about course to the local and foreign visitors

To conduct Training of Mobile Repairing Software and HardwareFormation of activity planes for cellphone repairing short coursesTo conduct training on troubleshooting and fault diagnosis

To conduct Training of Mobile Repairing Software and HardwareTo conduct training for AIMs and GSM cell phonesTo provide training of complex fault finding via schematics and block diagrams.Formation of activity planes for vocational trainingsTo provide hands on training Level 0 to Level 3.

To conduct Training of Mobile Repairing Software and HardwareTo provide training of complex fault finding via schematics and circuit diagrams.To provide training one e learning on latest cellphone repairing updates.

To technically assist the organization in meeting the SLA’s and TATTo support the technical team in handling complicated repairs and queries.Ensuring all process should be followed as per RIM Cycle

To act as a primary liaison between the technical team and the customersTo brief the clients and customers about the company security measures and plainsTo deliver the presentation to the customers and clients about the benefits and procedures to implement the tracking systemTo perform technical testing of the Tracking to ensure optimized performance

Mobile phone servicing and Repairing To perform the Cellphone programing To perform various checks for cellphones i.e RF testingInstallations of CRA antennas

Core Responsibilities:To procure the machine spares as per the company requirement.To liaison with vendors and suppliers in the local marketTo process the quotations on the purchase orders

To prepare the plan for the installation of audio visual equipmentTo perform survey on the installation of new systems Repair and maintenance of the audio visual equipment and systemsTo prepare publicity mobile van containing the audio visual systemsProjects include audio visual installations in Karachi Zoological Garden, Liaqat National Hospital, Karachi Hospital, Cardio Vascular, Capri and Nishat Cinema.Audio video press conference arrangements