· Agile transformation on the project and organizational level.· Managing ongoing international projects, Bi-Monthly releases, and Hot-Fixes as and when required.· Management and ensuring the success of multiple high-profile stakeholder management.· Overseeing the program to support the CEO and Senior Executives in strategic decisions by reporting progress, and influencing positive outcomes for key stakeholders and collaboration across several project teams: product management and service delivery.· Automation of project management process using JIRA, Trello, and MS Project, for progress tracking, project deliverables, task assignment, resource management, report generation, and velocity tracking through Sprint Burndown Release Burndown.· Assembling and coordinating with the internal (local – in-house) and external (off-shore) teams to gain consensus on deliverables from each team.· Proactive agile management of changes in project scope, identification of risks, and devising risk mitigation and contingency plans.· Facilitating time-boxed scrum ceremonies such as Daily Standups, Sprint planning meetings, Backlog items management, Sprint Retrospective Meetings and work with higher management for Scrum implementation.· Discussing and writing user stories with technical teams and assigning time estimations for tasks.· Assistance with the development of technical and non-technical tasks such as PR reviews, along with loading and configuration of demonstration data and systems and cloud configurations.· Implementation of new projects using Agile processes, with the application of Scrum and Kanban frameworks depending on the nature of the project.· Keeping a constant Focus on people and Continuous Improvement; providing the team a platform for improvement not only during the retrospective meetings but all the time. · Creating a safe environment for healthy conflict and meaningful collaboration

Leading the International Franchise Support (IFS) team which is the first point of contact for Edible Arrangements franchises in MENA & AsiaMaking sure of their smooth franchise operations by rectifying any issues (if any) faced while using the Netsolace software systems, computers or other devices. Proactive support calls to know if they require any assistance New store setup and launch along marketing assistance Suggesting new ideas for the upsell and possible products launches while fine tuning it with franchise’s input. Updating franchises on the opportunities for business growth in the eCommerce market Analyzing region-wise sales trend by visualization of data in Power BI and proposing marketing plans to the franchises to boost up the sales Providing marketing artwork design services that includes printable (flyers, posters, car wraps, store exterior/interior etc.) and non-printable (website banners, social media posts, DM slides etc.)E-Commerce category management of Edible’s international websites. Customer account management Monitoring of live sales and escalating the issues in case of any abnormality Meeting strict deadlines to deliver the required tasks by working closely with the franchises to assist in their day-to-day activities

Leading the International Franchise Support (IFS) team which is the first point of contact for Edible Arrangements franchises in Mid-east & AsiaMaking sure of their smooth franchise operations by rectifying any issues (if any) faced while using the Netsolace software systems, computers or other devices. Proactive support calls to know if they require any assistance New store setup and launch along marketing assistance Suggesting new ideas for the upsell and possible products launches while fine tuning it with franchise’s input. Updating franchises on the opportunities for business growth in the eCommerce market Analyzing region-wise sales trend by visualization of data in Power BI and proposing marketing plans to the franchises to boost up the sales Providing marketing artwork design services that includes printable (flyers, posters, car wraps, store exterior/interior etc.) and non-printable (website banners, social media posts, DM slides etc.)E-Commerce category management of Edible’s international websites. Customer account management Monitoring of live sales and escalating the issues in case of any abnormality Meeting strict deadlines to deliver the required tasks by working closely with the franchises to assist in their day-to-day activities

Leading the International Franchise Support (IFS) team which is the first point of contact for Edible Arrangements franchises in Mid-east & AsiaMaking sure of their smooth franchise operations by rectifying any issues (if any) faced while using the Netsolace software systems, computers or other devices. Proactive support calls to know if they require any assistance New store setup and launch along marketing assistance Suggesting new ideas for the upsell and possible products launches while fine tuning it with franchise’s input. Updating franchises on the opportunities for business growth in the eCommerce market Analyzing region-wise sales trend by visualization of data in Power BI and proposing marketing plans to the franchises to boost up the sales Providing marketing artwork design services that includes printable (flyers, posters, car wraps, store exterior/interior etc.) and non-printable (website banners, social media posts, DM slides etc.)E-Commerce category management of Edible’s international websites. Customer account management Monitoring of live sales and escalating the issues in case of any abnormality Meeting strict deadlines to deliver the required tasks by working closely with the franchises to assist in their day-to-day activities