Syed Bokhari Email and Phone Number

A successful individual, seeking a transition to the IT industry, with extensive analytical knowledge of investigating and diagnosing complex technicalproblems, coupled with the knowledge of IT operating systems, especially Windows, Android, Mac, and iOS. Multi-talented with good all-roundtechnical skills and the ability to develop and maintain close working relationships with clients and other support & development teams. Havingthe personal drive required to deliver a service that exceeds the expectations of colleagues and clients through a positive, well-organized, andstructured work ethic.• Knowledge in use, troubleshooting, and training with Office and Outlook 2007, 2010• Ability to effectively manage users, groups, and computers in Active Directory.• Knowledge of all Microsoft office applications and operating systems.• Ability to work shifts and weekends - occasional overtime/overnight.• Having a passion for providing excellent customer service.• Having the ability to listen to, understand and defuse difficult situations.• Able to prioritize in a complex, fast-paced environment.• Highly organized and disciplined with a passion for Information Technology.• Thorough understanding of computer and networking concepts.• Ability to quickly learn, apply and explain new technologies and procedures.• Strong knowledge of Microsoft Windows, MAC, and OS drivers, and familiarity with TCP/IP protocols