Syed Rahman Email & Phone Number

Bangalore Urban, Karnataka, India

Embracing Dual Responsibilities: Pioneering Innovation at the Intersection of Business Development and Product Development!Thrilled to share the exciting news of my expanded role as Product Development Manager alongside my existing responsibilities as Business Development Manager!With a fervent commitment to driving technological advancement and business growth, I am honored to spearhead transformative initiatives, including the development of OpusOne, a cutting-edge web application, and other AI and ML-powered e-commerce portals. Leveraging the power of Artificial Intelligence and Machine Learning, we are revolutionizing processes through Robotic Process Automation (RPA), optimizing efficiency and driving unparalleled value for our stakeholders.In my role as Business Development Manager, I've forged strategic partnerships, cultivated lucrative opportunities, and propelled our organization towards unprecedented growth. Now, as Product Development Manager, I am excited to bring visionary concepts to life, shaping the digital landscape with innovative solutions that meet the evolving needs of our customers and industry.With a relentless pursuit of excellence and a passion for innovation, I am committed to seamlessly integrating business objectives with cutting-edge technology, fostering synergy between product development and business expansion strategies. Together, we will navigate the forefront of technological innovation, unlocking new possibilities and redefining success in the digital era.On this exhilarating journey of innovation and growth, propelling our organization to new heights of success. Connect with me to explore how we can collaborate and drive impactful change through the convergence of business development, product development, and advanced technology!

Texas, United States

Its Pleasure that got an opportunity to drive Leadership as a BDM with Innovations across the main stream industries to bring new ideas in various industries across the Asia and North America and performing R&D to explore new opportunities in the following streams:Business DevelopmentTransitionsTraining (Learning and Development)Operations (IT and ITES)QualityVendor ManagementBusiness Excellence InitiativesDigital MarketingProduct Management

Bengaluru, Karnataka

It’s a Pleasure to introduce myself as an skilled and talented with innovative ideas in the tasks I take up with 15+ years of experience in Title Insurance/Searching/Examining/Quality Analyst/Training and Development/Leadership in Transitions of Projects and delegation to Operations and evaluating the performance further. Do have a glance on entire profile and below are the some of the highlights:Services:Property Title Search (Nationwide)Property title is an important part of the property transactions therefore; we developed processes to deliver the most accurate reports. Our title agents are trained to perform search on every single county across the US. Title services include:  Current Owner Search. Two Owner Search Full Search Refinance & Resale (Streamline/Full Search) Builders Search TSG Search MTG/DOT Foreclosure Tax Foreclosure HOA Foreclosure DIL Foreclosure Judgment Foreclosure Update Search Deed Search Open Mortgage Search Liens & Judgments Search Bankruptcy Search Typing Foreclosure Tax Search Document Retrieval Prelim/Commitment Typing Policy Typing (Lender/Owners/Simultaneous) GI Clearing Date Downs Property Lien Reports MLS Reports Legal Description Plotting Easement Plotting And other Mortgage/Tax/Title Vertical Processes. States Coverage (partially or in full) : Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington.Tax Research:Take care of the entire work flow from the tax line setup to obtaining tax information and researching tax agencies. Our team of experts provides nationwide coverage and we also pay taxes on behalf of the Servicer.

Bangalore, Karnataka, India

Worked as “SME & GTF“:- Where in my roles and responsibilities are to interact with client and understand the requirement of the client and attend migration calls for new process and migrate the process. MIGRATION/TRANSITIONS: - Migration involves attending migration training calls and prepares training materials and cross train to the existing staff or to the freshers through different training methods based on “Training Need Identification”. And chalk out plan for complete transition of the process to Ops with the support of Training and Quality Team.TRAINING: -Provide regular training based on the Errors occurred during the process and provide regular feedback to the teams and individuals. And Co-Ordinating the other Team Leads to identify and support in overall training and development. Q&Q: -Bring in innovative ideas to improve Q & Q of the team and individuals by conducting regular procedural updates, Knowledge verification and conducting procedural quiz to achieve SLA.PROCESS: - Self involvement in the process by processing the orders to keep up the knowledge of critical part of the process and have track of procedural updates.Team Management: -Handling the queries of the team and solving it on its required pace which involves total People Management which is again a very challenging part of the process.Have Been Ambassador for Business Excellence Initiative at organizational level and successfully contribute to "Be The Change" Initiative derived for Organizational Excellence.

Bengaluru, Karnataka, India

Company Overview:SPANCO Teleservices is a renowned firm specializing in providing exceptional voice-based support services to a diverse clientele, both domestic and international.Key Responsibilities:Customer Support Excellence: Provided top-notch customer support services for diverse domestic and international clients through inbound and outbound voice processes, ensuring satisfaction and issue resolution.Multinational Client Handling: Demonstrated versatility in catering to the needs of clients from various cultural backgrounds, addressing queries, resolving issues, and offering solutions efficiently.Problem Resolution and Troubleshooting: Handled a wide array of customer inquiries, complaints, and technical issues with patience, professionalism, and accuracy, resulting in swift resolutions.Process Adherence and Compliance: Maintained adherence to company protocols, service level agreements (SLAs), and compliance standards while handling customer interactions, ensuring quality service delivery.Team Collaboration and Knowledge Sharing: Collaborated with team members to share insights, best practices, and updated information on products/services, contributing to team efficiency and effectiveness.Performance Metrics Achievement: Consistently met or exceeded performance targets, including average handling time (AHT), first call resolution (FCR), and customer satisfaction scores (CSAT), contributing to the overall success of the team.Accomplishments:Played a key role in the successful resolution of complex issues, resulting in a 99.96% increase in customer retention and loyalty.Skills Demonstrated:Proficiency in handling voice-based customer support for diverse clients, demonstrating adaptability and cultural sensitivity.Strong problem-solving skills and the ability to navigate through complex customer inquiries with tact and efficiency.

Bangalore Urban, Karnataka, India

Company Overview:Yamini Interiors Pvt Ltd is a distinguished retail outlet specializing in premium home furnishing products. Contributed to the growth and success of the organization through dedicated customer service and efficient stock management.Key Responsibilities:Customer Service Excellence: Provided exceptional customer service by promptly responding to inquiries, offering product recommendations, and ensuring a personalized shopping experience both in-person and via phone/email.Sales Support and Product Expertise: Assisted customers in selecting and purchasing home furnishing products, demonstrating in-depth knowledge of product features, materials, and styles to meet customer needs and preferences.Stock Management and Inventory Control: Coordinated stock levels, oversaw inventory maintenance, and managed stock replenishment to guarantee optimal product availability on the shop floor.Record-Keeping and Reporting: Maintained meticulous records of customer interactions, transactions, and stock movements, contributing to accurate reporting and streamlined operations.Cross-Functional Collaboration: Collaborated with sales associates, warehouse personnel, and management to address customer queries, resolve issues, and streamline stock-related processes for enhanced efficiency.Accomplishments:Recognized for consistently achieving high customer satisfaction ratings and positive feedback, contributing to increased customer loyalty and repeat business.Successfully implemented inventory control measures that resulted in a significant reduction in stock discrepancies and improved overall stock accuracy by X%.Skills Demonstrated:Excellent interpersonal and communication skills honed through effective interaction with diverse customers, ensuring a positive shopping experience.Proficiency in stock management, inventory control, and order processing, utilizing Invac system billing and stack management system to streamline operations.