Hello, my name is Syed Ehtesham and I am a Sr. Associate at S&P Global based in Islamabad, Pakistan. With 28 months of tenure at the company, I have gained a wealth of experience and knowledge in the financial services industry.My exceptional speaking skills and client management abilities have been integral to my success in this role. I have a proven track record of effectively communicating complex information to clients and creating strong relationships with them. This has resulted in a high level of client satisfaction and retention.I am a results-driven individual who is constantly seeking new challenges and opportunities for growth. I am highly motivated and have a strong work ethic, which has been recognized by my colleagues and superiors.In my current role as a Senior Associate Client Support, I am responsible for analyzing market trends and providing valuable insights to clients. I am also actively involved in project management and have successfully led several initiatives to improve processes and increase efficiency.I am a continuous learner and am always seeking to expand my skills and knowledge. I believe in staying updated with the latest industry developments and am always open to new ideas and perspectives.
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Senior AssociateS&P GlobalIslamabad, Pk -
Senior AssociateS&P Global May 2024 - PresentIslamabad -
AssociateS&P Global Jun 2022 - May 2024• A firm knowledge base of the TMT Sector of CapIQ Pro and how to navigate through it for clients' queries. • Achieved a 98.8% client satisfaction rate by promptly addressing and resolving an average of 6-7 C-level client inquiries daily.• Have maintained a 100% survey score rate with over 100 survey feedbacks. • Got recognized and stood first 3 times for 'Comment of the Week'.• Won the 'Golden Phone Award' multiple times, which is a recognition of the clients' 100% feedback. • Have played my part in designing the quarterly slide decks, outreach projects, and MediaCensus testing. • Schedules the meeting of the 451 clients with the research analysts, spread across different time zones. • Thoroughly diligent about the KPIs. • Resolves the clients' queries in the defined SLAs. • An exceptional knowledge of 'Salesforce.• Mentored and trained 2 new team members, resulting in a 30% reduction in the learning curve and quicker integration into the support team.• Streamlined support processes, decreasing average handling time by 20% and enhancing team efficiency. -
Compliance OfficerIgate Technologies Pakistan Jun 2019 - May 2020Islāmābād, Pakistan• Followed communication procedures, guidelines and policies.• Monitored the quality of emails, calls & chats and helped in further improvement • Looked after the online marketplace account status• Kept a record of customer complaints and issues regarding the product or service• Presented a monthly analysis regarding report for Refunds and Returns. • Provided appropriate solutions and alternatives within the time limit.• Took ownership of customer issues and followed up on problems right up to resolution.
Syed Ehtesham Education Details
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Cgpa 3.01 Out Of 4.00
Frequently Asked Questions about Syed Ehtesham
What company does Syed Ehtesham work for?
Syed Ehtesham works for S&p Global
What is Syed Ehtesham's role at the current company?
Syed Ehtesham's current role is Senior Associate.
What schools did Syed Ehtesham attend?
Syed Ehtesham attended Bahria University.
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Syed Ehtesham Ahsan
Principal Consultant - Microsoft Dynamics 365 At Folio3 Software | Expert Consultant At Expertpin.ComPakistan
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