Syed Ehtesham

Syed Ehtesham Email and Phone Number

Senior Associate @ S&P Global
Islamabad, PK
Syed Ehtesham's Location
Islamabad, Islāmābād, Pakistan, Pakistan
About Syed Ehtesham

Hello, my name is Syed Ehtesham and I am a Sr. Associate at S&P Global based in Islamabad, Pakistan. With 28 months of tenure at the company, I have gained a wealth of experience and knowledge in the financial services industry.My exceptional speaking skills and client management abilities have been integral to my success in this role. I have a proven track record of effectively communicating complex information to clients and creating strong relationships with them. This has resulted in a high level of client satisfaction and retention.I am a results-driven individual who is constantly seeking new challenges and opportunities for growth. I am highly motivated and have a strong work ethic, which has been recognized by my colleagues and superiors.In my current role as a Senior Associate Client Support, I am responsible for analyzing market trends and providing valuable insights to clients. I am also actively involved in project management and have successfully led several initiatives to improve processes and increase efficiency.I am a continuous learner and am always seeking to expand my skills and knowledge. I believe in staying updated with the latest industry developments and am always open to new ideas and perspectives.

Syed Ehtesham's Current Company Details
S&P Global

S&P Global

View
Senior Associate
Islamabad, PK
Employees:
16
Syed Ehtesham Work Experience Details
  • S&P Global
    Senior Associate
    S&P Global
    Islamabad, Pk
  • S&P Global
    Senior Associate
    S&P Global May 2024 - Present
    Islamabad
  • S&P Global
    Associate
    S&P Global Jun 2022 - May 2024
    • A firm knowledge base of the TMT Sector of CapIQ Pro and how to navigate through it for clients' queries. • Achieved a 98.8% client satisfaction rate by promptly addressing and resolving an average of 6-7 C-level client inquiries daily.• Have maintained a 100% survey score rate with over 100 survey feedbacks. • Got recognized and stood first 3 times for 'Comment of the Week'.• Won the 'Golden Phone Award' multiple times, which is a recognition of the clients' 100% feedback. • Have played my part in designing the quarterly slide decks, outreach projects, and MediaCensus testing. • Schedules the meeting of the 451 clients with the research analysts, spread across different time zones. • Thoroughly diligent about the KPIs. • Resolves the clients' queries in the defined SLAs. • An exceptional knowledge of 'Salesforce.• Mentored and trained 2 new team members, resulting in a 30% reduction in the learning curve and quicker integration into the support team.• Streamlined support processes, decreasing average handling time by 20% and enhancing team efficiency.
  • Igate Technologies Pakistan
    Compliance Officer
    Igate Technologies Pakistan Jun 2019 - May 2020
    Islāmābād, Pakistan
    • Followed communication procedures, guidelines and policies.• Monitored the quality of emails, calls & chats and helped in further improvement • Looked after the online marketplace account status• Kept a record of customer complaints and issues regarding the product or service• Presented a monthly analysis regarding report for Refunds and Returns. • Provided appropriate solutions and alternatives within the time limit.• Took ownership of customer issues and followed up on problems right up to resolution.

Syed Ehtesham Education Details

Frequently Asked Questions about Syed Ehtesham

What company does Syed Ehtesham work for?

Syed Ehtesham works for S&p Global

What is Syed Ehtesham's role at the current company?

Syed Ehtesham's current role is Senior Associate.

What schools did Syed Ehtesham attend?

Syed Ehtesham attended Bahria University.

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