Syed Hammad Email & Phone Number

Dubai, United Arab Emirates

Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently throughout tenure.Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (sales office, operating offices, colleagues, tour leaders and guides)Run Social Media ad campaigns targeting specific audiences. conduct market research to identify new business opportunities & trends.Preparing and delivering presentations to clients, showcasing the company's products and servicesTaking appointments with the potential clients and closing the deals. Negotiating and closing sales deals, ensuring favorable terms for both the company and the client.Work in conjunction with offshore sales offices and operating offices to keep them up to date with their regions enquiries and bookingTo analyze documents submitted by the customers, due diligence and prepare credit proposals for submission to appropriate approval authorities

Dubai, United Arab Emirates

Interviewing new employee, Reviewing old employees, Monitoring ,Training & Helping juniors overcome their issues. Coaching on quality topics and product knowledgeManaging airlines accounts / BSPs on daily basisPlans route and computes ticket cost on GDS / online ticketing portals. Acts as a key contact to all IATA and Non IATA Airlines. Meeting and maintaining good relationship with vendors.Making hotels reservations, arranging charters, tours and transfers, Meeting and greeting the guestsSet up action plans to assist agents with the performance of their work tasks, Providing guidance to employees such as customer service , business email , ticketing knowledge etc .Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers

Dubai, Uae

Plans route and computes ticket cost on GDS / online ticketing portalsAssisting the customers for Visa Assistance.Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services, Making hotel reservation.Organize travels from beginning to end, through booking Use promotional techniques and prepare promotional materials to sell itinerary tour packages for Groups & FITs.Identifying and pursuing new business opportunities in the airline and travel sector.Provided customers with best deals and well researched travel options, successfully negotiating rates while improving customer satisfaction ratingsMonitor & coordinate all the inquiries related to tickets and Packages

Dubai, Uae

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.Attending walk-in Clients queries as well as telephonic. Handling local corporate market of DubaiCommunicating with Airlines & co-operates. Making Financials StatementsKeeping all the transactions Invoiced.Maintaining all the receivable and payable accountDealing with supplier to purchase item, generating POs, Maintaining receivables and Payable, generating wages, preparing invoices.

Karachi, Pakistan

Responsible for handling Reservation for International counter. Attending walk-in client queries as well as telephonic.Handling local corporate market.Communicating with Airlines & co-operates.Prepare, examine & analyse accounting records. Prepare various monthly reports.

Karachi, Pakistan

Received and recorded invoices and arranged payments.Prepare and send invoices to debtors. Verify Day End Report with that of vouchers. Calculate and distribute wages and salaries. Screen telephone and personal callers. Make and record appointments.File correspondence and other records. Receive and process incoming and outgoing mails. Assigning teams the targets

Karachi, Pakistan

Handle Customer queries through phone or email and help them to meet their requirements.Deeply analysis repeated issues of customer and provide right resolution on time.Find the errors in agent processed orders, correct them and upload to Database. And make sure that all data are 100% accurate.Achieve weekly / Monthly sales targetsCo-ordinate with other departments to provide the right resolution to Customers and run the business smoothly.Successfully implemented the new process and helped the client to meet new business needs.Attending to Customer Queries and Complains (Either Emails/Telephone or Verbal)Build and maintain excellent relationship with clientsCoordinate administrative activities to meet business requirements in an efficient and effective way.

Bachelor Of Commerce (B.Com.), Accounting And Business/Management

Bachelor'S Degree, Business/Commerce, General

Education record

Education record