• Central point of contact for 3000+ employees. Addressed support and welfare-related concerns at Hamad International Airport - Doha, Qatar. • Maintained effective working relationships with various internal and external stakeholders such as the QR Ground Services Department, Qatar Duty-Free, Al Maha, Qatar Executive, Qatar Aviation Services, Contact Center, Group HR, HIA management, and external service providers to ensure prompt and comprehensive support to employees across the QR Ground Services Division.• Prevented disruption of timelines and procedures through effective communication of updates and requirements received from the Management to the HR Department. •Aided in the processing of employee proposals in a time-bound manner which required approvals of the Senior Management. •Created and presented relevant and quality proposals, presentations, and training materials related to my department. • Ensured effective transfer of information related to applicable procedures to all the participating stakeholders- management, staff, and colleagues through written and verbal communication. •Provided on-ground solutions daily and led welfare visits. •Managed transportation for employees admitted to the hospital and performed timely follow-ups and welfare checks as per established SLAs in cooperation with a dedicated team for the same. • Led welfare management by effectively processing all kinds of leaves- medical, emergency, compassionate, and other urgent leave requests. •Creating regular reports for management about employee medical cases and absence statistics.

•Analyzed business practices•Devised strategies for improvement of performance and revenue•Defined company markets and identified industry trends•Created the email campaign to interact and communicate with the SMEs digitally•Social Media Management and Digital Marketing– Facebook, Twitter, LinkedIn, Instagram, YouTube •Conducted Online Virtual Events for IPPF Southeast Region•Managed the USAID Project "DEEP"- Digital Enablement and Empowerment Program-Trained the SMEs of Haryana and Madhya Pradesh in Digital Transformation for adopting the digital mediums-Guided the Development Team in the development of the DEEP website (online training platform)-Formed the Help-desk team to ease the process of onboarding the SMEs for training under DEEP-Developed the training materials for training SMEs in digital transformation- case studies, surveys, videos & opinion polls-Coordinated with the heads of consortium partners involved in the Project "DEEP"-Assisted the heads in meeting the timelines of the deliverables and presenting the project status to the USAID Team at the biweekly meetings

•Managed online presence through strategy development and implementation •Produced regular engaging and relevant content•Facilitated customer service

•Analyzed engagement data, identified trends in customer interactions, and planned digital campaigns to build an online community •Managed companies’ interactions with the public through the implementation of the set goals and targets•Co-creator of content strategies for social media platforms to achieve an increase in sales

Taught English and History to the children of government schools

•Designed and supervised the construction of two Biogas Plants from recycled materials for the villagers in the Garhwali Region•Organized skill development sessions and helped over 100+ villagers make kitchen gardens to dosustenance farming