Syed Hasnuddin Email & Phone Number

Hyderabad, Telangana, India

Monitor real-time queue status and agent schedule adherence.Monitor, record, and escalate real-time schedule adherence impacts; including tardiness, absenteeism, and other schedule deviationsManage break schedules, optimize breaks as per requirementConduct root cause analysis of SLA deviations, action plan development, and resolutionInput daily exception requests then update schedules.Responsible for capturing and publishing all operational metrics related to WFM (Productivity, Efficiency, and SLAs)Maintain and track accurate records of PTO accruals, attendance, and time off usage

Mahbubabad, Telangana, India

Involves in ongoing challenges related to business function, utilization of resources, scheduled adherence.Capture the attendance of both support and students. Then, share the shrinkage details to respective mentors.Stipulate in getting back up of absentees and reschedule, adjust and efficiently utilize the resources received as a back-up.Gather the data and process it to create interactive and meaningful insight about every individual’s performance.Involve in creating Weekly/Monthly/Quarterly/Annually performance review of pupil metrics which further help management analyze the trends to get fruitful results.Resolve issues related access, login, and hardware of work force and make sure smooth operations.