Identify and target potential customers through various channels like calls, emails and CRM.Maintain a deep understanding of the company's various products/services.Develop and implement sales strategies to achieve personal targets.Develop and maintain a sales pipeline to ensure a constant stream of opportunities.Build and maintain strong, long-lasting customer relationships before and after sales.

American-based retailer of glass and mirror products. Team lead of the custom cut department. Taking care of customers' calls, emails, and chats regarding their orders. Assisting customers and colleagues in different scenarios like delivery updates, damaged or lost orders, holding orders, order cancellations, etc. Coordinating between fabricator and the customer concerning delays, spec change, fabricator restrictions, etc through calls, email, and spreadsheets. Filing claims and disputes with the freight companies.

Catering to the complete call flow of two medical offices in Brooklyn, New York. Entertaining calls from patients, pharmacies, insurances, law firms, and other hospitals. Coordinating with billing medical notes, and eligibility team if they need help getting any info from patients or guiding patients to resolve their insurance discrepancies. Managing the team under me and sharing reports with the management.Getting old customers back to our office.

Worked on Uber Eats campaign for the UK and Middle East region. Resolving consumers’ concerns regarding their orders through email support. Assisting and resolving on-call issues of the restaurants, consumers, and delivery partners. Make sure we provide appropriate solutions for each call as instructed in the salesforce manual.

Inbound calls for Energy campaign in the USA. Guiding customers with all the details about our campaign and converting them to our company.

Finding potential customers in the UK suitable for our company's services. Our services included: Branding, Web development, SEO, social media management, and ERP solutions.Contacting them and explaining our services. Emailing a detailed business proposal to customers based on their response. Following through with them and managing the whole project.

Outbound Canadian campaign for Broadband services for calling potential customers selling internet, TV, and phone packages for companies like Bell and Rogers and also creating leads.

Social media content creation: • Creating and maintaining the online presence of brands. • Creating content for companies, after market research that is in line with their values and market trends of their niche. Home automation work for clients including installation, commissioning, and tech support.

Making e-commerce or simple websites for clients according to their needs on WordPress, and other frameworks or completely custom websites. Graphic design-related work like branding. For example; logos and letterheads etc.

Conducting drive tests on allocated areas from laptop running proprietary software and some mobile phones connected to it. Recording different parameters like signal strength, SNR, power levels, etc in different scenarios then compiling and delivering a comprehensive report. Checking and troubleshooting telecom sites to see if they are operating at optimum conditions, for example, checking signal levels, handovers, SNR, bandwidth, etc, and also the hardware side of the concerned site. Conducting and troubleshooting drive tests for VIP clients.

Team lead for many TSSR surveys in many areas inside Punjab. Supervision of microwave link installation and alignment. Installation and commissioning of Ericsson 2000 and 6000 series cabinets. Installation of Warid Swap Project and PAT.

Worked on their proprietary business intelligence software Aster Data, for big data analytics. Learned about Hadoop and its implementation in the Teradata environment. Used BI software like Tableau to present that analyzed data to customers

Conducted Drive tests using TEMs Investigation (Data Collection/Route Analysis/Post Processing). Checking Radio Frequency Alarms and conducted RF surveys (Micro/Macro). Generated Trouble Tickets and conducted Walk tests for corporate customer complaints.