Syed Hussain Email and Phone Number
Experienced IT professional with over four years of expertise in managing and transforming IT support operations. I have a strong background in leading major hardware and software upgrade projects, including the successful migration from Windows 7 to Windows 10 for HMSHost, where I managed communications and logistics for over 1,500 devices. My leadership as End User Support Manager significantly improved customer satisfaction, overseeing a team of four and providing support to 250 users at Bethesda HQ and over 2000 across 90 airports in the US and Canada.Currently serving as a Project Manager at Softtek, I am spearheading the upgrade of HMSHost’s VoIP system and assisting with projects involving MPLS circuits and Accumera servers. My role involves detailed site surveys, hardware configuration, installation, and maintaining ongoing customer communications. My dedication to efficient problem-solving and customer-focused strategies has consistently led to enhanced service delivery and customer trust.
Softtek
View- Website:
- softtek.com
- Employees:
- 10
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Project ManagerSofttek Feb 2024 - PresentMonterrey, Nuevo Leon, MxPromoted from my role as manager of our Help desk, I now work as a project manager for HMShost. Currently we are working on upgrading our old VoiP system. I keep track of which sites need hardware, configuration of said hardware, and shipping of the devices. Maintaining updates for the customer all along the way.I also am assisting with two other projects, one which involves MPLS circuits, and another which involves Accumera servers. These two I have just begun assisting with, but will have roles which will involve the following. - Site surveys- hardware configuration- hardware installation- managing communications with customer- managing shipping and logistics for the project
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End User Support ManagerSofttek Feb 2023 - Mar 2024Monterrey, Nuevo Leon, MxTook over as manager for the Desk side support team I had been working for. Continued to support HMShost in its operations. Managed 4 team members and their responsibilities. A large majority of which was to manage their ticket work loads and make sure we stayed within the customers SLI. Successfully transformed the IT help desk's reputation from negative to positive by being efficient in problem-solving. Learned a great deal about leadership and my dedication to my team led to increased customer satisfaction and trust in our support services.Managed IT support for 250 users in the Bethesda HQ for HMShost along with around 2000 users across 90 airports in the US and Canada, ensuring seamless and efficient service.Learned how to use many new tools including the following - - SCCM- Intune- Azure- Service-now.com
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End User Support SpecialistSofttek Jan 2020 - Feb 2023Monterrey, Nuevo Leon, MxJoined Softtek, who was contracted to HMShost, for the Win 7 migration project. Started off with managing inventory and then slowly moved to imaging. As a Level 2 Help Desk Engineer at HMSHost, I played a key role in upgrading obsolete hardware and migrating systems from Windows 7 to Windows 10. I managed communications with multiple sites and coordinated the imaging and shipping of over 1,500 devices, ensuring a smooth transition and minimal disruption to operations.Then I went on to help with Level 2 help desk request, worked on 150 tickets per month as demand increased.
Syed Hussain Education Details
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University Of Maryland Baltimore CountyCinematic Arts -
Montgomery College
Frequently Asked Questions about Syed Hussain
What company does Syed Hussain work for?
Syed Hussain works for Softtek
What is Syed Hussain's role at the current company?
Syed Hussain's current role is Certified IT Engineer and Project Manager.
What schools did Syed Hussain attend?
Syed Hussain attended University Of Maryland Baltimore County, Montgomery College.
Who are Syed Hussain's colleagues?
Syed Hussain's colleagues are Armando Cerrillo, Mauricio Pinzón, Erick Dejo Vicente, Ally Shannon, Eduardo Quiroga Franco, Niels Uchpa Salvador, Sally Valencia.
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