Syed Irshad Email and Phone Number

 2 years of Experience in the field of IT. Hands on Experience on Big fix tool (Server patch Management). Hands on Experience on VERITAS Netback up tool (Backup management. Configuration, managing and administration of Microsoft windows environment. Managing both Hardware and Software related issues. Develop exceptional relationships with co-workers, management and end users. Ability to handle Multiple Tools. Hands on experience in the Service-now ticketing tool. Hands on experience in the E-helpline tool Experience in ITIL concepts incident, problem and change management. Vendor co-ordination for closure of the service request, customer interaction for backup related queries.