Syed Jaffer Email & Phone Number

Madison, Wisconsin, United States

• Analyzed and documented requirements, creating BRDs, FRDs, and SRS/SDSs, ensuring clarity between stakeholders and dev teams, utilizing RTM to track requirements and traceability throughout the lifecycle.
• Utilized wireframing tools to design intuitive UI/UX dashboards, ensuring effective communication of requirements and prioritizing user experience for enhanced usability.
• Implemented AI solutions leveraging AWS cloud services for modernization initiatives, optimizing operations and enhancing scalability for improved efficiency and performance.
• Expertise in developing Power BI dashboards & reports using SSAS & SSRS for IT service management within ServiceNow, enabling real-time data visualization and analysis of IT service metrics.
• Proficient in implementing robust data security measures across databases & data warehouses, including encryption protocols and access controls, to safeguard against potential data breaches.
• Skilled in designing and implementing machine learning models, including supervised and unsupervised learning algorithms, to predict patient outcomes, optimize treatment protocols, and enhance diagnostic precision.

Westlake, Ohio, United States

• Performed GAP (As-Is & To-Be), Cost-Benefit, SWOT, ROI, and Feasibility analyses, utilizing RFPs, BPO, and BPMN methodologies for solution implementation for enhanced business outcomes.
• Integrated machine learning models with Electronic Health Records (EHR) systems and Health Information Systems (HIS) to generate actionable insights and support clinical decision-making.
• Generated BRDs, FRDs, SRSs, and SDSs utilizing RTM to translate high-level functional documents into detailed, actionable items such as Use Cases, User Stories, Storyboards, KPIs, and KBRs, ensuring traceability and.
• Translated complex ML outputs into actionable insights using data visualization tools like Tableau and Power BI, facilitating informed decision-making among healthcare providers.
• Coordinated UAT and QA activities within CI/CD pipelines, leveraging JIRA for test case tracking and ensuring seamless integration of testing processes throughout the development lifecycle.
• Implemented enhancements to payors and providers systems using technologies like blockchain for secure medical records management, telehealth solutions for remote patient monitoring, and revenue cycle management.

San Jose, California, United States

• Worked on utilizing UML diagrams such as Process Flow, Entity-Relationship, DFD, and Class diagrams to visualize system architecture and facilitate comprehensive analysis and design.
• Involved in leveraging wireframe mockups to theorize interface design & refined UI/UX, integrating Use Cases, User Stories, Story Mapping, KPIs, & KBRs for user engagement & performance metrics alignment.
• Directed the implementation and optimization of the MMIS to enhance claims adjudication and EDI claims processing for medical, hospital, and dental services using advanced algorithms and RPA.
• Utilized ML algorithms for automating and optimizing healthcare workflows, reducing manual data entry, and enhancing operational efficiency through process automation tools.
• Involved in executing SQL Queries and handling NoSQL databases, including Teradata, for efficient data retrieval and management.
• Worked on ETL processes using Informatica and SSIS, ensuring seamless data integration and transformation within Azure DevOps environments.

Chicago, Illinois, United States

• Involved in implementing SDLC methodologies (Agile) throughout the SDLC, fostering iterative development, continuous feedback, and adaptability to evolving requirements.
• Contributed in ensuring adherence to data governance and security protocols within Asana.
• Worked on utilizing the Traceability Matrix (RTM) to track and manage project requirements.
• Created clear Use Cases and User Stories by utilizing JIRA to capture system requirements effectively.
• Involved in generating UML diagrams like process flow diagrams and swim lane diagrams to visualize system architecture and processes.
• Facilitated in implementing and integrating cutting-edge claims systems with Facets, leveraging APIs to ensure unified data exchange, facilitating efficient healthcare administration.

India

• Facilitated in conducting JAD/JRP sessions, brainstorming workshops, and One-to-One Interviews with stakeholders, SMEs, and end-users to gather requirements, while applying BPMN and BPO methodologies.
• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards
• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
• Worked on Waterfall methodology to configure and develop process, standards, and procedures.
• Worked on coordinating in store operations and administration including scheduling, reports, inventory, and customer service
• Involved in implementing RAD waterfall SDLC methodology, blending structured waterfall with iterative development to expedite project timelines while maintaining adherence to quality standards.