Syed M. Email and Phone Number

Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface. Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch. Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.Salesforce with recursive AWS IDE Instances for Clients utilizing GitHub and Amazon for stability. Used refined global search in Lightning by developing Apex classes and Controllers.Developed a SOAP UI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.Worked with functional leads to transform and develop new requirements into design, implementation.Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform. Used refined global search in Lightning by developing Apex classes and Controllers. Worked on SFDC CRM E2E Testing/ServiceMax testing.Developed workflows and approval processes for opportunities and products/ assets management and Integrated SFDC with external back office systems.Implemented Vlocity cards and reusable templates with comprising SLDS styling. Vlocity is a managed package in Salesforce, and with the combined power of Salesforce and Vlocity, you can wrap up your sales with a greater velocity.Supported and improved sales cycles by implementing CPQ solutions effectively.

Extensively worked on Agile methodology and attended Daily status/standup meetings. Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating users to release licenses.Give training on SAP CRM to team members. Implemented quote approvals using CPQ Cloud (BigMachines) in-built approval functionality.Created user Roles and Profiles and given them Security controls and shared settings.Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports. Also created Reports for custom financial data of current and potential portfolio. Authorized access to data, financial data and overall better customer security facilities. Introduced the new technical frame work like Lightning Web components and decoupled the code to provide the code reusability while developing the Lightning components (aura) and Lightning Web Components (LWC).

Performed the roles of Salesforce.com Administrator and Developer in the organization.Developed various Custom Objects, Tabs, Visualforce Pages and Controllers. Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.Experience on SFDC implementations covering Sales cloud, Service cloud, Marketing Cloud, Chatter and AppExchange applications.Familiar with Salesforce latest product launches including Wave Analytic. Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.Developed wave dashboards using Salesforce platform as the backend. Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Interacted with various business team members to gather the requirements and documented the requirements. Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep. Participated in Requirement Gathering Sessions & JAD Sessions. In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.Reviewing the test cases provided by the QA team, and providing feedback. Created user Roles and Profiles and sharing settings. Used field level security along with page layouts to manage access to certain fields. Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degreee of complexity.

Designed& developed application in n-tier fashion as per struts based MVC architecture using Servlets, Struts Action classes, Action Forms, JSP & Session Beans and developed User Interfacesusing JSP, Developed business modules using J2EE design patterns and extensively used Java Collections APIDeveloped Shell Scripts for automating the closing document process using JavaScript front end validations.Implemented Enterprise Java Beans (EJB) to interact with database to insert, update, delete & retrieve values; developed session beans & entity beans representing business logic abstractionsWorked on Eclipse as the development environmentusing CVS version controller.