A startup with hopes and expectations. More update on the business shall be added.

As Managing Director, I handle business and day to day operations of the company.My role involves forecasting and planning, risk management and capacity planning. Align strongly with the Business goals and lead the team towards excellence.Iam the single point of contact for business decisions of the company with the customer for all delivery related & commercial matters. Discuss with clients to articulate work on issues and infuse confidence to the customer about Ontrack's ability all… Show more As Managing Director, I handle business and day to day operations of the company.My role involves forecasting and planning, risk management and capacity planning. Align strongly with the Business goals and lead the team towards excellence.Iam the single point of contact for business decisions of the company with the customer for all delivery related & commercial matters. Discuss with clients to articulate work on issues and infuse confidence to the customer about Ontrack's ability all the time.With my short stint at Prestige Group found the opportunity to kick start something on my own and look forward to take the company forward in the growing industry. Ontrack provides services for large gated communities including Clover Fields, Artha Grihasta apart others and offers on need services for many of its clients like Prestige, Indian Army and flagship stores of Allen Solly, Ried and Taylor, Manyavar apart others. Show less

Managed different verticals. Fulfilled obligations and showed the ability to influence and resolve issues at various levels of business and management including team handling. Overall ownership of meeting and exceeding Service level agreement, and other contractual obligations with the clients in Japan and Asia Pacific.

My job at Convergys included leading & managing a team , driving C-Sat across the floor, updating reports, timecards, one on one feedback & policy roll outs, conducting continuation & motivational training, Take up recoveries to boost CSat (Customer satisfaction). Access, evaluate and recommend agents for promotions across the floor. Coordinate with the quality team to improve CSat. Gained experience in functioning of a contact center with good hold of tools & requirements. The process was… Show more My job at Convergys included leading & managing a team , driving C-Sat across the floor, updating reports, timecards, one on one feedback & policy roll outs, conducting continuation & motivational training, Take up recoveries to boost CSat (Customer satisfaction). Access, evaluate and recommend agents for promotions across the floor. Coordinate with the quality team to improve CSat. Gained experience in functioning of a contact center with good hold of tools & requirements. The process was pilot for American customers and was part of implementation Show less