As an IT Specialist:As an IT Specialist, I have been managing the following tasks single handedly:• Institute protocols for the use of IT across departments and projects.• Provide advice on the most suitable IT choices.• Provide technical support or training for systems and networks.• Act as link between end users and higher-level support.• Install and configure software and hardware.• Monitor system and network performance.• Perform troubleshooting, repairs, and data restoration.• Performance maintenance activities.• Admin of Office 365.• Admin of Microsoft Exchange Server.• Admin of ERP System (Resort , Al Mutakamil).• Maintain licenses and upgrade schedules.• Collaborate with other professionals to maintain standards and functionality.• Assists in budgeting for IT expenses, including the purchase of new equipment and software when necessary.• Instructs other IT professionals and assigns projects as needed.• Forms strong bonds with equipment manufacturers and service providers so that issues can be resolved more quickly.• Prepares regular reports for management officials; attends meetings to present these findings.• Implementing Odoo System.

As an IT Helpdesk Officer:• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer systems and networks.• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Replacing parts as required.• Providing support, including procedural documentation and relevant reports.• Following diagrams and written instructions to repair a fault or set up a system.• Setting up new user’s accounts and profiles and dealing with password issues.• Responding within agreed time limits to call-outs.• Working continuously on a task until completion (or referral to third parties, if appropriate);• Prioritizing and managing many open cases at one time.• Rapidly establishing a good working relationship with customers and other professionals;• Testing and evaluating new technology.• Familiarizing with the clients in addition to maintaining and developing good relations by giving maximum importance to users.• In charge of IT Asset Inventory.• Maintain logs on SharePoint.

As an IT Support Engineer:• Installing and configuring computer hardware operating systems and applications;• Monitoring and maintaining computer systems and networks;• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;• Replacing parts as required;• Providing support, including procedural documentation and relevant reports;• Following diagrams and written instructions to repair a fault or set up a system;• Setting up new user’s accounts and profiles and dealing with password issues;• Responding within agreed time limits to call-outs;• Working continuously on a task until completion (or referral to third parties, if appropriate);• Prioritizing and managing many open cases at one time;• Rapidly establishing a good working relationship with customers and other professionals;• Testing and evaluating new technology;• Conducting electrical safety checks on computer equipment.• Familiarizing with the clients in addition to maintaining and developing good relations by giving maximum importance to clients.