• Currently working as Web-Methods Application DevOps Engineer for Digital Payment Platform for client Zakat, Tax and Customs Authority. • 1+ years of experience with proven skills in Enterprise Application Supporting and monitoring. • Maintaining updated knowledge of company products and services to provide better client training. • Performed troubleshooting techniques over phone or email to identify and resolve issues. • Established patterns to reoccurring issues and provided input to respective systems. • Investigating server and error logs to find the root cause of the issue and working on fixes • Having functional knowledge of Point-of-Sale Integration, MasterCard API’s, SADAD (Saudi Payments) and other DPP API’s. • Working on Bills, payments and reconciliation reports and providing customer timely feedbacks and analysis.

• Dealing with and counselling of clients looking out for visas, mainly for USA, Canada, UK, Australia, Malaysia, Singapore, Dubai.• Deliver case specific advice and implement practices specifically with regard to Student & PR visa.• Manage timelines and case-flow on a daily basis, updating senior staff and team regularly.• Reviewing for completeness and accuracy; identifying discrepancies; obtaining and reviewing data, scheduling appointments for visa interviews, submitting documents for online visa applications• Administrating policies related to immigration & registering the clients to check their eligibility for applying for visa.

• Managing team of 3 recruiters to coordinate with clients on candidates' resumes, interview times & qualifications.• Strengthened client relationships through better understanding client culture and preferred candidate background.• Responsible for account development, cold calling, assessing client needs, and identifying solutions• Manage account relationships, contract negations, sales, pricing, & billing.• Collaborate with cross-functional teams to improve customer service experience.• Built strong partnerships across internal and external stakeholders to drive roadmap and program evolution.• Executed well-designed integrated B2B marketing strategies.• Documented process flows and developed requirements for functional improvements and enhancements to maximize user engagement.• Perform market research on competitive landscape and industry trends.• Train and mentor new sales representatives.

Responsibilities:• Source, screen and identify technical consultants for clients, and guide them through the interview process• Provide qualified candidates to fulfill client’s hiring needs using recruiting strategies and best practices• Develop a pool of candidates through networking, job boards (Monster, Dice and Career Builder), LinkedIn and company’s database• Worked on Niche skills like Big Data, artificial intelligence, machine learning, DevOps, MEAN Stack ect.• Gain industry knowledge through relationship building events with other vendors and candidates etc.• Well versed with US Tax terms like C2C, C2H and Full-time• Has worked on different visa types like W2, Green Card, EAD, TN, US Citizens, H1b, H4 etc.• Was covering 3-4 requirements daily and submit 2-3 quality submissions/day