Syed Murad Ali Email & Phone Number

Mumbai, Maharashtra, India

As the Cargo Operations Manager at Cargo Force Ltd, I provide strategic leadership and guidance to the cargo team, setting clear expectations and ensuring accountability for terminal activities. I am responsible for developing and implementing strategic plans to support financial, service, and safety goals. Acting as a key liaison for internal and external stakeholders, I address cargo-related requirements and collaborate with the Sales department to align operational efforts with commercial objectives.Responsibilities:• Lead and guide the cargo team, ensuring accountability for terminal activities.• Develop and implement strategic plans to achieve financial, service, and safety goals.• Act as a key liaison for internal and external stakeholders, addressing cargo-related requirements and issues.• Collaborate with the Sales department to align operational efforts with commercial objectives.• Manage daily cargo operations, including scheduling and deployment of manpower and resources.• Utilize strong analytical and problem-solving skills for effective decision-making in both tactical and strategic contexts.• Manage IT infrastructure, website maintenance, and SEO-related activities.

Mumbai, Maharashtra, India

As the Assistant Cargo Operations Manager, I managed day-to-day cargo operations, overseeing aspects such as cargo acceptance, documentation, loading, unloading, and delivery. I ensured strict adherence to operational and safety procedures, collaborated with ground handling agents, and prepared comprehensive cargo reports for management review.Responsibilities:• Manage day-to-day cargo operations, including cargo acceptance, documentation, loading, unloading, and delivery.• Ensure strict adherence to operational and safety procedures.• Collaborate with ground handling agents, monitor performance, and provide constructive feedback.• Prepare comprehensive cargo reports and performance data for management review.

Mumbai, Maharashtra, India

As a Senior Logistic Executive, I developed and implemented cost-effective transportation strategies, supervised daily logistics operations, and negotiated vendor and carrier contracts. I focused on analyzing and optimizing existing logistic processes, providing accurate and timely reports to management and stakeholders.Responsibilities:• Develop and implement cost-effective transportation strategies.• Supervise daily logistics department operations for seamless coordination and timely deliveries.• Negotiate vendor and carrier contracts to secure favorable rates and services.• Analyze and optimize existing logistic processes, providing accurate and timely reports.

Mumbai Area, India

As a Logistics Executive, I coordinated logistics operations, oversaw transportation activities, and maintained optimal inventory levels. I focused on monitoring, optimizing, and reporting on logistics performance metrics while ensuring compliance with safety regulations and quality standards.Responsibilities:• Coordinate logistics operations and oversee transportation activities.• Maintain optimal inventory levels in the warehouse.• Monitor, optimize, and report on logistics performance metrics.• Ensure compliance with safety regulations and quality standards.

London, United Kingdom

Mumbai Area, India

As the E-Commerce Manager, I oversaw end-to-end e-commerce operations for the UK market. Responsibilities included procurement, product listing, pricing strategies, warehousing, inventory management, and efficient working capital management. I also led data-driven strategies to optimize product listings, enhance pricing competitiveness, and streamline procurement processes.• Oversee end-to-end e-commerce operations for the UK market.• Manage procurement, product listing, pricing strategies, warehousing, and inventory management.• Implement data-driven strategies to optimize product listings and pricing.• Uploading/updating products on an online store.• Uploading products image, adding or removing water mark on product image.• Uploading configurable products and creating attributes of products.• Adding cross selling and up selling products.• Deleting products which are out of stock.• Capturing product information from a variety of sources like competitor website, manufacture website, physical and digital catalog, etc.

Mumbai Area, India

As a Customer Service Executive, I maintained a high level of professionalism and empathy when interacting with customers, documented and categorized customer feedback, and actively participated in ongoing training programs to stay up-to-date with product knowledge and industry trends.• Maintain professionalism and empathy in customer interactions.• Document and categorize customer feedback.• Participate in ongoing training programs for product knowledge and industry trends.• Effectively manage large amounts of incoming calls• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Follow communication procedures, guidelines and policies

Mumbai Area, India

As the Cargo Clearing Lead, I orchestrated the end-to-end logistics process for air and sea cargo shipments, nurtured and managed relationships with vendors, and spearheaded the implementation of a robust quality control system to enhance efficiency and reliability of cargo-clearing operations.• Orchestrate end-to-end logistics process for air and sea cargo shipments.• Nurture and manage relationships with vendors.• Spearhead the implementation of a robust quality control system.• Determine method of shipment, and prepare bills of lading, invoices, and other shipping documents.• Enter shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods.• Check import/export documentation to determine cargo contents and classify goods into different fee or tariff groups, using a tariff coding system.• Estimate freight or postal rates, and record shipment costs and weights.• Keep records of all goods shipped, received, and stored.• Advise clients on transportation and payment methods.