I am a seasoned IT Operations Head and Project Manager with a Master’s in Cyber and Network Security and a Bachelor's in Electrical (Telecommunication). I specialize in network security, software development, and IT project management, leading multidisciplinary teams to achieve project goals on time and within budget. My key achievements include developing a bespoke CRM system that increased client efficiency by 30% and customer satisfaction by 20%, upgrading network security to enhance system safety by 40% using Cisco ASA and Palo Alto Networks Firewall, and reducing telephony costs by 25% with VoIP implementation. Skilled in project management, network security, software development, client relationships, and team leadership, I am certified in CAPM, PMP, and PMI-ACP. I am committed to driving innovation and delivering exceptional results.