Direct activities related to dispatching, routing and tracking transportation vehicles such as Paralift and Regular Vans.Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.Direct investigations to verify and resolve customer complaints.Serve as contact persons for all workers within assigned territoriesImplement schedule and policy changes.Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals and objectives.Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules and government regulations.Promote safe work activities by conduction safety audits and meeting with individual staff members.Develop criteria, application procedures and procedural manuals.Monitor spending to ensure that expenses are consistent with approved budgets.Direct activities of staff performing repairs and maintenance of vehicles.Analyze expenditures and other financial information in order to develop plans, policies and budgets for increasing profits and improving services.Conduct employee training sessions on subjects such as customer handling, employee orientation, quality improvement and computer use.