Syed Rayeed Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

• As a diligent Risk & Compliance Analyst, I lead second-line activities focusing on IT infrastructure to enhance operational risk management, ensure compliance, and drive process improvement.Key Projects & Achievements:
• IT Infrastructure Uplift: Orchestrated the integration of MDM (Intune), Endpoint Security Platform management, and MFA implementation, advancing overall IT environment. Actively involved in ISO 27001 certification.
• Legacy Account Management: Designed and implemented backend IT infrastructure within Salesforce CRM, facilitating the update of 5 years' legacy account data.
• CRM Software Account Segregation: Engineered transparent and accountable account segregation, coordinating testing and overseeing implementation with internal and external stakeholders.
• IT Crisis Management (Customer Portal): Successfully resolved a critical customer portal malfunction swiftly and effectively.
• ASIC RG 271 Data Reporting: Collected and prepared IDR registry as machine-readable data to be submitted as per ASIC’s ‘IDR data reporting obligation

Adelaide, South Australia, Australia

• In a hybrid role, I have been appointed as the Business Analyst for the "Innovation Hub" team of OurMoneyMarket. The primary objective is to provide support for IT projects and process improvements. Additionally.
• Delivered IT projects by following Agile methodologies (Scrum) through IT project management platform ‘JIRA’.
• Implemented process change by identifying opportunities for improvements in the customer service and credit analysis process through process mapping, workflow optimization and DFD
• Coordinated with multiple stakeholders submitting to ensure the execution of approved submissions.
• Organized & managed meetings with the Hub team to discuss ideas & plan implementation and assisted presidents in meeting deadlines.
• Created training packs for upper management and provided training for the wider OMM team

Adelaide, South Australia, Australia

• The primary objective of this role is to take a comprehensive approach toward finding a solution for every customer enquiry. Essential responsibilities include,
• Resolver customer complaints and addressed enquiries to ensure satisfaction through meaningful solution
• Coordinated with multiple teams simultaneously to minimize delay
• Provided technical support and guidance to customers to resolve IT and Portal related difficulties
• Contact customer to explain review & close pre-approval & final contract offers
• Maintained the primary administration email inbox and ensured all enquiries are handled within the target SLA

Lockleys, South Australia, Australia

• As a part of the outbound collections team, the primary objective of this role was to analyze, understand, negotiate, and implement financial solutions for customers and guide their accounts back to financial.
• Identified root cause behind financial difficulties and guided customer out of financial hardship
• Negotiated optimal solutions through predictive analytics and calculations
• Managed difficult situations in a calm manner with empathy and respectEducated customers about core financial concepts and the importance of credit history to help

Adelaide, South Australia, Australia

• Worked in different retail brands like The Good Guys, Harvey Norman, Myer and David Jones as a Nespresso demonstrator. The primary objective is to understand the unique coffee needs of consumers and advise the best.
• Managed a section dedicated to Nespresso inside the store without supervision
• Created and submitted data-driven weekly reports

Adelaide, South Australia, Australia

• Worked as a business analyst to deliver detailed analysis and optimal solutions along with an implementation plan for Our Saviour Lutheran School. The primary objective was to understand the key shortcomings of the.
• Conducted survey and analyzed data using Excel, PowerBI and Tableau to identify key shortcomings with the existing online teaching platform
• Followed ‘Waterfall’ project management approach to deliver expected results within deadlines
• Justified Business Case and presented comprehensive scenario analysis along with the solution and implementation plan to key stakeholders

Dhaka, Bangladesh

• The primary objective of the project was to create and stabilize the entire content production process. Achievements:
• Designed, implemented and optimized the content production process following Agile methodologies (Scrum)
• Managed the content production team and provided training to 15 interns
• Identified shortcomings and planned upcoming content production for the platform

Dhaka, Bangladesh

• Worked as a Research Assistant for UNIDO. UNIDO is a specialized agency in the United Nations. The organization’s primary objective is the promotion and acceleration of industrial development in the developing.
• Gathering information and statistics related to poverty in the poorest districts of Bangladesh
• Finding correlations and providing practical solutions

Dhaka, Bangladesh

• Worked as a Summer Intern at Airtel in “Accounts and Treasury” department. Primary responsibilities included:
• Preparation of “Daily Activities and Transactional” memos covering all the key transactions executed each day and also completion of review and sign-off by the authorized personnel
• Communication with various banking partners and monitor exchange of necessary documents

Dhaka, Bangladesh

• 7Teen Events® is an event management firm founded by BBA students from the IBA, University of Dhaka. The firm organizes various sundry entertainment events for the youth. My contribution included:
• Human resource management within the organization
• Logistics management with special reference to maintaining public relations

Master Of It And Enterprise Management, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General