As per the best practices of ServiceNow, developed and configured Business Rules, Script Includes, UI Policies and Client Scripts. Implementation experience in ServiceNow modules like Incident, Problem Management, Knowledge Management, Service Request Management. Development of SLA for the organizations. Hands on with ACLs, Customized Service Catalog items. Using Flow Designer and Workflow Editor for creation and customization of complex workflow and custom workflows. Developed Transform maps to map values between Import Sets and ServiceNow tables. Experience in creating reports like bar charts, pie charts, list reports and scheduling reports. Hands-on in creation of record producer, order guide and catalog item using variable, variable sets. Create and use update sets to move customizations between dev to production instance. Understanding of ITSM modules and the ITIL business process Good understanding of Agile and Scrum methodologies. Worked to incorporate various features of ServiceNow such as Flow Designer, Events and Notifications, Inbound email actions, Scheduled Jobs, Reports.

Creation of database objects like tables, views, synonyms, materialized views, stored procedures, packages using SQL developer. Worked on Stored Procedures for SQL Server Database to facilitate efficient CRUD operations on the data. Experienced in Data Analysis, designing ETL processes. Transact SQL/DTS knowledge. Configured the alerts and proactively monitored SQL Server maintenance tasks, troubleshot failed jobs, and resolve issues in a timely manner. Good Hands-on experience on Form Personalization (JAVA Form) and OAF Personalization (Web Form) using JDeveloper. Having knowledge of Technical Flow in Oracle Application on Procure to Pay (P2P), Order to Cash (O2C), Oracle Fusion BI Reports, OTBI Reports, FBDI Templates. Experience on concurrent programs, executables, requests, forms, profiles, value sets and reports (BI Publisher reports in RTF, XML).