Created and implemented development programs to promoteemployee career progression.•• Streamlined benefit program administration efficiencies.Communicated HR updates to staff, keeping employees operatingunder a consistent framework across the organization.•Maintained compliance with all local, county, and national laws, as wellas established organizational standards.•Instructed employees quarterly on drug abuse and preventionprograms to enhance staff… Show more Created and implemented development programs to promoteemployee career progression.•• Streamlined benefit program administration efficiencies.Communicated HR updates to staff, keeping employees operatingunder a consistent framework across the organization.•Maintained compliance with all local, county, and national laws, as wellas established organizational standards.•Instructed employees quarterly on drug abuse and preventionprograms to enhance staff knowledge and awareness.•Managed leavers processes, end-of-probation reviews, changes toappointments, and termination of fixed-term contracts.•Managed full recruitment lifecycle of job adverts, applicant vetting, andnew employee onboarding.•Kept managers and employees updated on a wide range of employmentrelations related to performance, attendance, and discipline.•Handled company recruitment activities to develop the high-achievingworkforce Show less

Led overall direction, coordination, and evaluation of departmentfunctions.•Developed, recommended, and implemented strategies to improveemployee work quality and speed.•Noted employee absences and grievances, and improved teamdevelopment and performance with right training.•Led and managed administrative staff to maintain smooth dailyoperations.•• Monitored health and safety measures for guaranteed compliance.Investigated issues affecting… Show more Led overall direction, coordination, and evaluation of departmentfunctions.•Developed, recommended, and implemented strategies to improveemployee work quality and speed.•Noted employee absences and grievances, and improved teamdevelopment and performance with right training.•Led and managed administrative staff to maintain smooth dailyoperations.•• Monitored health and safety measures for guaranteed compliance.Investigated issues affecting group operations, prepared reports, andhelped correct problems.•Coordinated hiring, recruitment, and training strategies to build asuccessful administrative team.•Developed, recommended and implemented strategies to improveemployee work quality and speed.•Maintained smooth-running business operations by delegatingpriorities to staff abilities. Show less

Set the highest personal performance standards for self.Planned and developed strategies to increase sales territorypositioning, exceeding company targets.•• Hired and trained dedicated and high-achieving sales teams.Supported front-line sales teams with well-coordinated administrativeoperations.•• Analysed sales reports to identify trends and update strategies.Customized promotional strategies to meet the needs of differentclients, products, and… Show more Set the highest personal performance standards for self.Planned and developed strategies to increase sales territorypositioning, exceeding company targets.•• Hired and trained dedicated and high-achieving sales teams.Supported front-line sales teams with well-coordinated administrativeoperations.•• Analysed sales reports to identify trends and update strategies.Customized promotional strategies to meet the needs of differentclients, products, and services.•Defined business strategies and roadmaps to drive p Show less

Acquisition & Sales Management:* Drive the performance of the unit towards achieving the targets set for the business in terms of sales volumes/ new customers/ portfolio growth.* Manage a team Customer Relationship Managers and Sales Representatives responsible for acquiring/ deepening/ widening customers relationships.* Manage performance against targets of all CRMs, SR, & CSMs.* Drive the team to achieve the budgeted cross sell targets.* Constantly develop and manage… Show more Acquisition & Sales Management:* Drive the performance of the unit towards achieving the targets set for the business in terms of sales volumes/ new customers/ portfolio growth.* Manage a team Customer Relationship Managers and Sales Representatives responsible for acquiring/ deepening/ widening customers relationships.* Manage performance against targets of all CRMs, SR, & CSMs.* Drive the team to achieve the budgeted cross sell targets.* Constantly develop and manage existing and alternate acquisition channels for sourcing and referral.* Develop and implement marketing and sales promotions in conjunction with the marketing and central teams.* Conceptualize, develop and implement sales incentives programs and sales contests along the product manger.* Provide intelligence report to senior management on competitor products and services & customer needs.* Review and recommend to product champions on our product & service offerings in the market.* Promote a positive public image that ensures wide recognition of the value and quality of WM offerings by organizing seminars, sponsoring key events, etc. Show less

Responded to emails and other correspondence, facilitating positivecommunication for enhanced business processes.•• Maintained databases and filing systems to boost team efficiency.Attended meetings on behalf of executives, taking notes and recordingminutes.•• Assigned work to appropriate members of staff on behalf of the CEO.• Opened, sorted, and distributed incoming mail, emails, and faxes.• Prepared financial statements, invoices, and other financial… Show more Responded to emails and other correspondence, facilitating positivecommunication for enhanced business processes.•• Maintained databases and filing systems to boost team efficiency.Attended meetings on behalf of executives, taking notes and recordingminutes.•• Assigned work to appropriate members of staff on behalf of the CEO.• Opened, sorted, and distributed incoming mail, emails, and faxes.• Prepared financial statements, invoices, and other financial documents.Updated executives on changing business needs by thoroughlydocumenting internal and client meetings. Show less