Research Analyst monitoring inventory quality, shift operations, and audits, policy compliance, track quality metrics, and making changes to plan. The responsibilities include overseeing floor operations and team management. Driving projects that decrease costs and time while enhancing productivity and quality. Analytical thinking, leadership, communication skills and Making significant contributions to operational efficiency and strategic improvement.1. Ensures inventory quality to Manage shift operations and performs audits to Ensures compliance with business policies.2. Monitoring and maintaining quality metrics and modifies methods as appropriate based on on-floor conditions. 3. Oversees floor operations and managing team of 30 associates and leading 2 PA process assistant and 6 problem solvers. 4. Managing project to decrease costs and time to Improves productivity and quality.

1. Amazon Fresh Operations Leadership: Led operations for Singapore UFF Prime Now, 3P Stores, and Core Fulfillment hubs.2. Effective Communication: Engaged with internal teams (Retail, Finance, Software support, Fulfillment Centers, HR) and external partners (carriers, vendors/suppliers).3. Attendance and Scheduling Management:Tracked associate attendance daily.Prepared and adjusted shift schedules based on leave requests.4. Capacity Management Assistance: Supported capacity management by updating orders, managing staffing, and adjusting blocks as needed.5. Collaboration with Operations Team:Worked with operations team to prepare capacity upload files for staffing. Assisted in scheduling required Delivery Partners (DPs) and managing orders.6. Data-Driven Decision Making:Understood business trends and made informed decisions based on data. Escalated issues to appropriate teams and ensured follow-through for resolution.7. Forecasting and Reporting:Scheduled forecast volumes weekly for fresh and core fulfillment centers. Published performance management reports for associates in both fresh and core centers.8. Manpower Planning Coordination:Coordinated manpower planning with stakeholders for fulfillment centers.9. Virtual Operations Reporting:Delivered 60+ virtual operations reports for fresh and core hubs.

1. Managing Amazon Fresh Operations.2. Executing inbound, outbound and quality operations coordinate physically and virtually. work flow of orders and meterials to ensure products are shipped on time to meet customer delivery promise.3. Lead the order batching strategy to ensure efficiency while protecting customer experience.4. Capacity planning manpower and deploying as per the target.5. Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.6. Perform in depth problem solving in all areas to ensure successful and continuous operations. 7. Driving performance management of my team members. preparing and implementing training and development plans for associates.8. Lead, manage and mentor a large and diverse team of 100+ associates in outbound departments of customer orders, seller's removal and stock transfer in a very fast-paced and high -volume environment.9. Study the order pattern and plan the manpower for the particular week in advance. Utilising the manpower to the optimum so as to run shift at 100% efficiency.10. Preparing and implementing training and development plans for associates.11. Conducting 4M and 5S audits for the FC on daily basis.12. Achive productivity targets, reduce cost per unit, eliminate errors and deliver excellent service by managing accurate and timely collection of data to update operations metrics daily.13. Analysing data and workflow to identify opportunities for improvement.14. Comunication with internal and external suppliers using all communications channels available.15. Support other spokes/ fulfilment centre as required and as determined by city leadership.16. Participating in initiatives to ensure safety and operational excellence. identify address and resolve safety hazards within the fulfilment centre.

Responsible for supervising ICQA Inventory Control Quality Assurance associates to insure productivity isbeing reached at the highest-level reading kiva metrics to coached associate’s on rate’s and expectations workedclosely with Area Manager to ensure that all safety procedure is being applied. Enforcing kiva all barriers in atimely fashion. Performed quarterly audits to track associate performance.• Process Improvements and Adherence:1. Ensure adherence to Quality norms and processes.2. Ensure process guidelines are followed and met as documented.• Project Control Management and Review / Program Delivery:1. Drive team to achieve process SLAs / metrics – productivity and quality targets within theestablished timelines.2. Conduct analysis, track services delivered.3. Review process audit findings and take corrective action to prevent negative Results.4.Conduct Quality checks & periodical reviews for process adherence.5. Handle supervisory calls and report to manager on performance, status and anyescalations.• People / Team:1. Provide work direction and guidance to team including HC allocation and deployments.2. Groom self and team to support vertical growth.3. Report to the manager on performance, status and any escalations.4. Conduct team building activities to enhance motivation and innovation.