Syed Sameer Email & Phone Number

Round Rock, Texas, Us

• Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization.• Expertise on implementing end-to-end Incident Management, Configuration & Asset Management, Change Management, Release Management, Service Catalog Management.• Used the development tools provided in Widget Editor to write AngularJS, CSS, and JavaScript to power a portal. • Built Catalog items from scratch along with advances customizations as per the complex requirements.

Armonk, New York, Ny, Us

• Responsible for analyzing, designing and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript.• Coordinated ServiceNow environment/form back-end customizations. • Worked on ServiceNow Performance Analytics Application. • Worked on Performance Analytics module.• Performed testing in ServiceNow DEV, UAT and Post implementation validation of IT Service Management releases.• Worked on Orchestration to automate the top and frequently used service requests. • Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW. • Created functional and technical specifications documents for various SNOW modules.• Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result. • Driving use case development for test scripts to be used during UAT.• Support Business departments by coordinating Moves, Additions and Changes with IT Services and Facilities. • Created the Performance Analytic dashboards, widgets for users to see the appropriate data.• Responsible for providing analysis of problems and resolutions or fixes for the production issues related to ServiceNow platform within the Service Level Agreement. Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow. • Developed reports as per requirements from management. • Imported Configuration Items (CI) using import set tables.• Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.

Miami, Florida, Us

• Created functional and technical specifications documents for various Service Now modules.• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog in Service Now.• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML5.• Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.• Development of Service catalog, which includes creating new catalog items, designing workflows and execution, plans.• Involved working with share point on project planning, data base.• Configured multiple forms for Asset module using Configuration Management Database. • Resolved typical Users access and roles issues by checking active directory and users’ table.• Pulled reports and scheduling the reports as per the client requirement.• Created database views to pull the reports on variables, which are being used by catalog items.• Wrote Catalog client scripts and UI policies to make client-side changes. • Created the UI pages to use them in catalog items, Implemented-using UI scripts.• Coordinated the instance upgrade activities.• Created Knowledge articles to document the steps in creating the catalog items.• Worked on different kinds of variables and variable sets.• Worked on order guides, to arrange them in sequential order to make the user comfortable while raising a request.• Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form.• Wrote script includes invoking them in reference qualifiers or variable scripting.

Mooresville, Nc, Us

• Managing client scripts, UI policies, UI actions and Data policies. • Written script includes and invoked them in business rules and client scripts • Imported many CI's using import set tables.• Use & Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc. • Migration of customizations from one instance to another instance.• Recommends appropriate design alternatives to be implemented based on customer constraints. • Created data sources and loaded the ServiceNow tables with different data formats.• Created transform maps both automatic field mapping and scripting.• Develops new applications from beginning to end. • Also worked on Asset Management and loaded the data into it.• Maintains existing applications. Creates code that meets system standards.• Developed and executed plans and procedures for data conversion, customer acceptance criteria and installation strategy. • Day to day management and triage of teams work queues (e.g. incidents, enhancement requests, access requests, questions, etc.)• Troubleshooting and resolving issues within the ServiceNow platform• Build service requests using workflows including requests, request items, and tasks.• Create, update, publish reports and dashboards within the ServiceNow platform to visualize KPI metrics• Configure Service Catalog, Incident, Service Portal, Problem, Change, and Knowledge Base modules.• Maintaining integrations between the ServiceNow platform and external systems• Monitors and manage platform clones, patching and upgrades• Manages Instance Security, User/Group Access/Access Control Lists• Create and maintain internal technical documentation, manuals, policies, and processes.• Develop & maintain documentation related to the ServiceNow platform• Assist with researching and recommending automated approaches for system administration tasks.