E-Commerce Executive- Covering all the main components of e-commerce; managing complete operations, technology, supply chain, digital marketing, vendor management & training, and business development.-Maintaining Order Confirmation and Booking of Orders with 20Hours. Reduced order cancellation rate from 15% to 7%. Reduced Order booking rate to 14 Hours.-Respond to UAN and Facebook main page customer queries within an hour.-Monitoring Complaints and ensuring SLAs are met.-Monitoring Replacements and Refunds of Online Stores.-Reporting on Daily, weekly and Monthly Basis orders.-Reconciliation with Finance for Advance Payments and Refunds.-Respond to Refusals on courier portal reduced Return rate from 12% to 5%.-Tracking of Consignments and deliver them within time.-Vendor Management & Training and Dispatchment of pending orders.-Product Hunting-Managing Courier Portals and SaaS.Growth and Manage of Social Media Platforms of Pakwheels AutoStore. • Grew Pakwheels AutoStore YouTube Channel from 14K to 30k subscribers.• Grew Pakwheels AutoStore Facebook Page from 50K to 95K likes.• Reduce Response time on Facebook and Instagram from 17 Hours to 2 Hours.• Increase response Rate on Facebook and Instagram from 82% to 98%.• Posting on YouTube and Facebook.• Zendesk IntegrationCompetency:- Strong negotiating skills- Quick decision making with problem-solving solution oriented decision making.- Strong interpersonal skills, with the ability to form solid networks and relationships.

- Sell cable, internet and homophone services in U.S. campaign for SPECTRUM, Direct TV.- Diagnosed customer issues by asking probing questions and write up repair orders.- Resolving Complaints by closing tickets within 2 Hours.- Provide Monthly CS Reports.- Acknowledged with U.S. Market.- Achieving Monthly Targets with effective communication maintaining quality of communication.

Senior Sales Agent- Sell cable, internet and homophone services in U.S. campaign for SPECTRUM, Direct TV.- Diagnosed customer issues by asking probing questions and write up repair orders.- Motivate my team to increase in sales.- Acknowledged with U.S. Market- Achieving Monthly Targets with effective communication maintaining quality of communication.