- Deliver core activities of managing all the Digital Channels of the Bank, and ensuring the successful implementation of all the projects related to Banking and Digital Channels. Manage a team of professionals to provide post-implementation support to maintain the uptime of the Bank's critical systems. - Implement Internet Banking (Personal & Corporate), Mobile Banking, IBM Portal, ATM Switch, POS, Mobile Pay, Prepaid Card, IVR & Contact Center (Inbound/Outbound)… Show more - Deliver core activities of managing all the Digital Channels of the Bank, and ensuring the successful implementation of all the projects related to Banking and Digital Channels. Manage a team of professionals to provide post-implementation support to maintain the uptime of the Bank's critical systems. - Implement Internet Banking (Personal & Corporate), Mobile Banking, IBM Portal, ATM Switch, POS, Mobile Pay, Prepaid Card, IVR & Contact Center (Inbound/Outbound) technologies, E-Statement, E- Campaign Management, and other banking technology projects.- Oversee the project team, ensuring the successful implementation of each project element in line with specified milestones & budgets. - Manage risks and plan for contingencies to ensure minimal effect on deliverables.- Negotiated with vendors for SLA/T&C and application maintenance & enhancement. - Product/Vendor evaluation and negotiations to ensure project spending is under the approved budgets.- Work with the Information Security team for security testing of the product/solution and closure for security findings.- Manage Audit review for all the respective project deliverables. - Manage the technical team to ensure all the Bank's customer phasing channels are used without any disruption or security threats.- Manage escalation of incidents raised to the development team; ensure the ticketing and the documentation process for all reported incidents has been adhered to.- Conduct appraisals of team members and ensure regular one-to-one meetings with staff take place to achieve the highest productivity.- Recruit, induct and train new staff and develop succession practices that ensure a vibrant and positively challenging divisional ambience. - Assist in the overall organization, planning and control of the Infrastructure and IT Operations division to ensure cost-effective service provision and the continuing achievement of value for money. Show less