Syed S. Email & Phone Number

Diligent, ambitious, and highly motivated individual with over 14 years of experience (including 13 years of experience in the UAE) in the Information Technology arena and massive experience in the Banking industry has achieved success in various roles with increasing levels of responsibility. Possess a wealth of knowledge, a wide range of skill sets, and organizational strengths. Work well under pressure and consistently meet or exceed deadlines. Enjoy intellectual challenges and take pride in following projects from planning to completion. Interact well with people of diverse backgrounds, cultures, professional, and technical levels. Rich experience in all aspects of technologies and Digital Banking systems including Internet Banking, Mobile Banking, ATM Switch, POS, Mobile Pay, QR IVR, IBM Portal, Contact Centre Solutions, Recording systems, Telecommunications systems, Email/SMS Campaign Marketing systems, and other banking applications. Experienced in telecommunication operations including voice and data communication. Carry a strong reputation for productivity, complex problem resolution, and professionalism while providing leadership to cross-functional teams consisting of members from key business and technical functions.

Listed skills include Project Management, Experienced Business Analyst, Pmp, Technical Support, and 27 others.

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  Manager Channel Support - It

  Rakbank

  Sep 2006 - Aug 2017 - Dubai

  - Deliver core activities of managing all the Digital Channels of the Bank, and ensuring the successful implementation of all the projects related to Banking and Digital Channels. Manage a team of professionals to provide post-implementation support to maintain the uptime of the Bank's critical systems. - Implement Internet Banking (Personal & Corporate), Mobile Banking, IBM Portal, ATM Switch, POS, Mobile Pay, Prepaid Card, IVR & Contact Center (Inbound/Outbound)… Show more - Deliver core activities of managing all the Digital Channels of the Bank, and ensuring the successful implementation of all the projects related to Banking and Digital Channels. Manage a team of professionals to provide post-implementation support to maintain the uptime of the Bank's critical systems. - Implement Internet Banking (Personal & Corporate), Mobile Banking, IBM Portal, ATM Switch, POS, Mobile Pay, Prepaid Card, IVR & Contact Center (Inbound/Outbound) technologies, E-Statement, E- Campaign Management, and other banking technology projects.- Oversee the project team, ensuring the successful implementation of each project element in line with specified milestones & budgets. - Manage risks and plan for contingencies to ensure minimal effect on deliverables.- Negotiated with vendors for SLA/T&C and application maintenance & enhancement. - Product/Vendor evaluation and negotiations to ensure project spending is under the approved budgets.- Work with the Information Security team for security testing of the product/solution and closure for security findings.- Manage Audit review for all the respective project deliverables. - Manage the technical team to ensure all the Bank's customer phasing channels are used without any disruption or security threats.- Manage escalation of incidents raised to the development team; ensure the ticketing and the documentation process for all reported incidents has been adhered to.- Conduct appraisals of team members and ensure regular one-to-one meetings with staff take place to achieve the highest productivity.- Recruit, induct and train new staff and develop succession practices that ensure a vibrant and positively challenging divisional ambience. - Assist in the overall organization, planning and control of the Infrastructure and IT Operations division to ensure cost-effective service provision and the continuing achievement of value for money. Show less