Learnt Customer service skills,First time resolution, Understanding Customer concern and taking the concern to complete resolution. Improved typing skills, learnt troubleshooting techniques, learnt email etiquette. Team work coordinating between different teams to accomplish fast resolutions. Ability to multi-task under pressure, excellent communicator and ability to relate well with people at all levels, flexibility of working well as part of a team and independently, self confident and work oriented,excellent written and verbal communication skills,Proper phone etiquette;Demonstrated proficiency in typing and grammar;Knowledge of relevant computer applications ;Knowledge of customer service principles and practices;Effective listening skills;Willingness to co-operate with others and work to the greater good;