Founded and lead Text Message Zone, a cutting-edge startup revolutionizing communication services through innovative Bulk SMS, CPaaS (Communication Platform as a Service), WhatsApp Green Tick, and Outbound Dialer (OBD) solutions.Our mission is to empower businesses by providing seamless, scalable, and reliable messaging platforms that enhance customer engagement, improve operational efficiency, and drive business growth.Developed and executed the strategic direction of the company, focusing on delivering powerful messaging solutions that are reliable, secure, and compliant with industry regulations.Lead the company in providing bulk SMS services, enabling businesses to communicate effectively with large customer bases, through targeted campaigns, alerts, and notifications.Facilitate WhatsApp Green Tick verification to ensure businesses can leverage WhatsApp’s trusted communication channel for customer engagement, boosting brand credibility and trust.Manage and optimize Outbound Dialer (OBD) services, delivering personalized voice messages to customers at scale while ensuring high deliverability and compliance.Oversee all aspects of business growth, including product development, sales, revenue, and customer acquisition, positioning the company as a leader in the messaging and communications space.Build and maintain strong relationships with clients, understanding their unique communication needs and delivering tailored solutions to meet business goals.Monitor emerging industry trends, ensuring Text Message Zone remains competitive and continues to meet evolving customer needs with the latest technology and features.

• Achieve growth and hit sales targets by successfully managing the sales team.• Design and implement a strategic business plan that expands company’s customer base and ensures it’s strong presence.• Present sales, revenue and expenses reports and realistic forecasts to the management team.• Identify emerging markets and market shifts while being fully aware of new products and competition status.• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.• Monitoring compliances for the smooth running of business.

- Team handling to deliver the expected revenue.- Managing multiple teams of different process.- Debt collection portfolio management.- Following FDCPA for smooth business.

• Business Systems Analysis : Managed complete application portfolio (SAP/non-SAP) for India & Bangladesh involving major initiatives towards a paperless operating company thereby driving major process changes in eBanking, Workflows, Trade Offers, Contract Management and Absence Management.• Project Management : Implemented end-to-end Sales Force Automation, Codentify® (Product tracking) & Regional Helpdesk Roll-out, Roll out of SNOW, E-Tracking System for Duty free, in both affiliates via Service Now.• Service Management : Managed a portfolio of 75+ applications for India & Bangladesh via Service Now & SD4 tools maintaining KPI’s, reporting, workflows and management of change, asset, problem, incident and knowledge.• Involved in accurate and comprehensive preparation of Budget and long range plan of the IS Team, projects & operations.• Align with & support regional IS to implement regional projects/programs in India & Bangladesh; more around commercial approach planning strategy, development & deployment for Marketing consumer engagement initiatives.

•Involved in maintenance of hardware & support servers for clients like Perfetti Van Melle, SaharaTV, ICICI Bank, Doordarshan, GE Countrywide, Efunds, ABB Lummus, Syndicate Bank, LIC, Gillette India, Dumax India, Consulting Engineering Services, Travel Planners, Kodak India, etc.•Ensured support & maintenance of IBM PC for clients like Sahara TV, GE Countrywide, TKML, Reuters, TCS, etc.Key Activities with major clientsABB Lummus Heat Transfer:•Involved in vendor management for IT related issues, generation of day to day reports and prompt resolution of user queries.•Maintained servers like file & print server (Novel Netware 4.11, Win2K), Lotus Notes Domino R 5 server apart from LAN, WAN, leased line data circuit, design & implementation of Network.•Involved in backup & restoration of data, technical & operational support to users on AutoCAD, Tally, Staad Pro, Caesar, Payman, TDS, Adobe, Time Management software, in-house Engineering software like A936, Dongle, D300 etc and some standard applications of ABB.•Rendered hardware support for branded servers, laptops, CAD stations and desktops.Perfetti India Ltd:•Rendered A-Level support to users, managed inventories, generated day to day report on helpdesk using helpdesk tool.•Involved in remote location support across Mumbai, Chennai, Kolkata and Bangalore comprising of 500+ users.