Syed Zaheed - Mba Email & Phone Number

Maldives

Oversee operations of multiple dining venues generating over $ 12 M in annual revenue.Successfully restructured the F&B department, resulting in a 75% increase in customer satisfaction and a 30% decrease in operational costs.Lead a team of 7 managers and 60 staff, fostering a culture of teamwork, high performance, and ongoing professional development.Initiate and implemented strategic marketing campaigns that increased foot traffic by 45 % and enhanced brand visibility.Develop and manage annual budgets, consistently meeting financial targets and reporting to executive-level stakeholders.Collaborate with culinary teams to redesign menus, focusing on sustainable sourcing and innovative food trends, increasing sales.Establish relationships with suppliers to negotiate contracts and ensure the highest standard of product quality.

Maldives

Maldives

Maldives

Assisted the director/EAM in managing daily operations with a focus on banquets and catering services for events hosting up to 350 guests.Conducted staff training sessions that improved service delivery and operational efficiency.Played a pivotal role in conceptualizing and opening two new restaurant concepts within the establishment, contributing to a diversification of offerings.Monitored inventory control systems, reducing waste and optimizing the supply chain.

Managing the signature restaurant with 5 team members.Managing the main outlet during breakfast operation.Managing of the beach chill out restaurant & bar with 10 team members. Reporting to the Director of F&B.Responsible for daily revenue report analysis. Forecasting daily revenue v/s budget.Responsible for HACCP, ISO22000 within the department. Train the team according to leading hotel of the world standards.In charge of appraisals for F&B team members. Handling guests complaints and resolve it.Working in the improvement of the service standards according to company policy, LQA, LHW & LRA.Working with the kitchen chef for new implementation & cost controlling policies & procedures.Implementation of new food menus, beverages.Organizing events like wine tasting with the suppliers, beach dinners, etc..Working on sale, promotions, special events to boost up revenueResponsible for the guest market matrix (Guest Feedback platform)Replacing the F&B Manager in his absence.

Maldives

Pre-opening, Outlet manager;Manage a team of 40 staffs, maximum 250 guests with average 90% hotel occupancy over the year, 3 meal period, supervise also the main bar ; provide onsite training to team members and Hotel School students.Supervision of the restaurants & bars Replacing Assistant F&B Manager in his absence Responsible for daily revenue report analysis Forecasting daily revenue v/s budgetResponsible for HACCP within the department Conducting trainings within the department Overview the cashiering procedures In charge of appraisals Handling guests complaints and reply to online complainsResponsible to maintain the guest matrix (guest satisfaction survey) and always first & second place within the group v/s 27 outlets. Working on the achievement of Travelers’ choice on Trip advisor.Involved in the improvement of the service standards according to company policyWorking with the kitchen chef for new implementation & cost controlling

Seychelles

Manage a team of 60 team members, 5 Stars dining experience to average 600 guests breakfast & dinner meal period; Lunch meal period service a la carte in other restaurants, organize banquets and events cater to 300 guests; planned & provide weekly on-site training to all team members of the restaurants. Proactively participated in meetings and helped create new practices.Handled customer complaints with empathy and composure.Consistently met my short and long-term targets.Answered calls, responded to emails, and spoke with clients face-to-face.Processed a range of documentation and entered information into databases.Trained, coached, and supervised new staff members.Supervised and delegated tasks to a team of 60 people.

Dubai

Assist the Outlet manager to provide high quality service to the main restaurant with up to 2800 pax capacity: Co-in charge of the Fat Boy Slim Concert, Dubai 2008 for more than 3000 guestsConsistently met my short and long-term targets.Handled customer complaints with empathy and composure.Proactively participated in meetings and helped create new practices.Answered calls, responded to emails, and spoke with clients face-to-face.Processed a range of documentation and entered information into databases.Accurately handled large amounts of money on the cash register.Helped management to identify workflow issues and find solutions.Supervised and delegated tasks to a team of 25 people.

Mauritius

Reviewed and monitored company financial routine expenditure based on the existing policy by making comparisons over the budget that has been created with the actual costs incurred to minimize the cost of variants.Oversees internal control implementation, assists with budget preparation, ensures reporting compliance, and manages the transaction reporting processCreate, document and implement new policies and procedures for accounting and purchasing departments. Reduced job related cost by 6% through development of processes, accountability, accurate job costing and monthly budget meetings.Heading the purchase department, dealing directly with the suppliers for better product quality and price.During this period i did part time Hotel school F&B service and part time waiter/Head waiter.

Mauritius

Master Of Business Administration - Mba

Master Of Business Administration - Mba, Tourism & Hospitality Management, Distinction

Master Of Business Administration (Mba), (Online Studies), Mba

Online Studies

Higher National Diploma, Business Administration And Management, General, Merit

B2, German Language And Literature, B2

German Language

Ntc, Restaurant/Food Services Management

Activities and Societies: Principle Of Successful ManagersN.T.C 3 Restaurant , Bar & Wine Service (Distinction), Food & Beverage.

Gsc, General Certificate Of Education

GSE

School Certificate

SC & GSC

Higher National Diplomat Level 5 Btec, Business Decision Making, Merit