Syed Mudassir Ahmed Email & Phone Number

Saudi Arabia

United Arab Emirates

BIOS Middle East is a Managed Service & Cloud Provider that is headquartered in Dubai, UAEResponsibilities:• Managing more than 300 Cloud customers and responsible for providing Assured services which include ITaaS (IT as a Service) for their on-premises networking, Security, and wireless devices.• Managed services and cloud solutions with 24x7x365 support backed by a measurable SLA.• Manage and conduct health checks on a constant basis to ensure smooth operations.• Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA. • Troubleshooting p1/p2/p3 incidents interacting with different team for the timely resolution with in the SLA. • Maintain proper change management documentation for all hardware and software modifications.

Dubai, United Arab Emirates

General Authority of Youth and Sports Welfare(GAYSW) is one of the client of MicroPro Computer LLC.Where Micropro computer LLC. provide IT services to all branches of GAYSW which is located all over UAE.As a member of the Network Operations team, my responsibilities is to manage L2 and L3 Network Services and handling projects with Planning, Designing, Implementation, Testing and Documentation. Supporting Network and Security infrastructure for GAYSW Dubai ,Abu Dhabi, RAK and Fujairah sites• Planning and configuring the routing protocols such as EIGRP, and Static Routing on Cisco 800, 1800, 2800, 2960x,3850, 4500 series Routers, Sophos SG650, XG230 and different Firewall Vendors.• Configured Site to Site IPsec VPN tunnels to peer with different entities and each of entity having different parameters policies using Cisco ASA 5500 series firewalls.• Responsible for network infrastructure that includes Switches, Routers, Firewalls, WLC, Access Points and Servers• Installation & configure WLC’s (cisco,4ipnet and H3c) and configuration Access points (Dlink, 4ipnet, H3c and Cisco).• Primary responsibility is to design and deploy various Network Security & High Availability products like Cisco ASA , Tipping Point, Sophos and other Security Products• Enabled layer 2 security IPSG, DAI, DHCP snooping, STP, RPVST+, BPDU Guard, and Root Guard, disabling all unused ports and putting them in unused LAN• Monitored network traffic and performance, used SolarWinds Tools and generating CPU and memory reports• Creating Network Design in MS-Visio for new infrastructure.• Plan Design and assist in deploying enterprise wide Network Security and High Availability Solutions for ASA and Switches• Worked on Security issues, VPN, IPsec, NAT, Configuration Standard and Extended Access Control Lists (ACLs)• Configure and troubleshoot all network and system related issues, including Firewall, ASA 5500 series, IPS/IDS Appliances, Web Proxy, IOS IPS, EIGRP.

Dubai, United Arab Emirates

MicroPro Computers L.L.C. is one of the leading companies in UAE, specialized in providing comprehensive Information Technology solutions to corporate sectors, government, small, medium, and large establishments.Duties:• Working closely with clients to understand their business needs, discussing product requirements and positioning feasible IT solutions• Preparing Project timelines, Project proposals, Project layouts, Project plan, Scope of work, Quotations (BoM) and Service Level Agreements (SLA) in coordination with project managers.• Perform potential customer site visit to gather information for preparation of BoM.• As a team member, developed documentation to include project plans, project schedules, standard operating procedures, requirement documents, and network diagrams.• Provide on-call and on-site support to existing customers• Management of network change and incidence.• Managing business relationship through excellent communication via e-mail, telephone and meeting, delivering quality service and total customer satisfaction Support Sales team in a pre-sales role.

Sharjah, United Arab Emirates

Responsible for expanding ADIS existing infrastructure by deploying Cisco network• Developed project plans and related documentation with project managers.• Implemented and manage of Access and core Layer ( Cisco 2900 and 4500 series) switches for security and access policies.• Deploy checkpoint 5800 to protect organization from Known and Zero-day Threats.• Design and execute installation of Cisco wireless infrastructure including Cisco Wireless LAN controller 2500 series, with 1800 series access points.• Configured VLANs, trunks, Ether Channel and inter-VLAN routing.• Configuration of IP/VLAN scheme for network server and client machines• Work on different connection medium like Fiber and Copper Connectivity.

Hyderabad Area, India

Provided first and second line support and managed solutions including servers based, network devices – Cisco switch/router, located across multiple sites.• Managing Core and Access Switches, Routers, Firewalls and Wireless LAN controllers• Configured Firewall logging, DMZs & related security policies & monitoring• Troubleshooting of network issues in minimal possible time• Providing network solutions and support to different units• Created and maintained documentation as it relates to network configuration and network mapping.• Assist in the switch stacking environments including IP address schemes to networks.• Design, setup and configure Switching environments (Access and Distribution levels)• Troubleshoot IPsec VPN issues• Participated in 24/7 on call rotation• Used Wireshark and Riverbed for packet capture and analysis and traffic monitoring.