Syeda Abbas Email & Phone Number

Spring, Tx, Us

United States

United States

• Confirming and shipping online orders.• Tracking shipped orders.• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.• Created communication strategies to meet client objectives.• Contacted customers via phone and email to explore connections, offer services and cement relationships.• Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.• Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.• Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.• Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.• Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.

United States

• Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed.• Observed all driving regulations and safety procedures, maintaining an excellent safe driving record.• Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.• Secured materials and equipment for transport to prevent damage to goods during transit.• Maintained daily logs detailing deliveries, mileage, and customer concerns to update management.• Operated vehicle-mounted radios and weapons.• Prepared vehicles for movement or shipment by air, rail or water vessel.• Used load lock equipment to assist with loading and unloading vehicles and properly securing items for long road trips.• Logged all pertinent shift information, including driving hours and fuel usage data on time to keep reports current.• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.• Adhered to all Department of Transportation processes when delivering hazardous chemicals on highways.• Partnered with dispatch to stay on top of customer needs and adjust plans to accommodate last-minute changes.• Planned and optimized routes to enhance delivery efficiency and increase productivity.• Checked all main equipment operations areas every day to verify truck safety and performance, completing basic repairs and reporting larger issues.• Inspected every load to check for damages and security.• Inspected vehicles regularly to identify issues quickly, reporting problems to company mechanics.• Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.• Kept vehicle clean and presentable to maintain solid company reputation.• Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.

United States

• Consistently treat all customers and employees with respect and contribute to a positive work environment.• Promote loyalty by educating customers about our loyalty programs.• Seek out and engage with customers to drive sales and service using suggestive selling.• Enhance customer experience using all omnichannel offerings.• Be accountable to personal goals which contribute to overall store goals and results.• Support sales floor, fitting room, cash wrap, back of the house, as required.• Maintain a neat, clean, and organized work center.• Handle all customer interactions and potential issues and returns courteously and professionally.• Execute operational processes effectively and efficiently.

United States

• Verifying all packages are delivered to the customers.• All standard work operations are complete within due shift time.• Tracking shipped orders and if delayed, reaching out to the customers.• Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction.• Created communication strategies to meet Amazon objectives.• Spearheaded the management of Amazon on daily basis to ensure exceptional delivery service and workflow, which included safety measures as a priority.• Gained valuable feedback from employees by organizing weekly one on one virtual meetings.• Examines managed and enhances team's performance stowing measures which also optimized delivery service to the customers.• Trained on Bio Pathogens for COVID 19 testing and temperature checks.

United States

• Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.• Oversaw office financial management, including AP/AR and payroll administration.• Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.• Managed daily operations within the office by supporting the continuous delivery of excellent services and care.• Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation, and benefits.• Prepared departmental budgets, analyzing historical data, projected spending, and actualized costs.• Conducted quarterly and yearly, performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.• Handled supply purchases and inventory management for office operations and equipment maintenance.

Sindh, Pakistan

• Worked diligently to resolve booking, fare, and regulations issues alongside passengers and travel agents.• Assisted customers with ticket purchases, trip planning, pricing, and scheduling.• Contacted and verified will-call orders and cancellation lists or past customers to offer last-minute ticket options.• Sold, printed, and issued E-tickets to customers following all applicable guidelines.• Checked tickets and identifying paperwork for verification of individual identities.• Entered information in the SABRE system to maintain updated details related to customer ticket orders, reservations, and payment method.• Completed order transactions and generated travel documentation and detailed itineraries.• Addressed customer inquiries via email, telephone calls, or in-person, providing prompt response or follow-up.• Contacted customers to advise on travel conveyance changes and to confirm reservations.• Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries.• Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.

Sindh, Pakistan

• Created communication strategies to meet client objectives.• Increased sales by 17% over a two-year period.• Provided outstanding technical service to new and long-standing customers by attending closely to concerns and developing solutions.• Proactively identified and solved complex problems impacting operations management and business direction.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Supported Manager in operational improvements and resolution of all types of problems to deliver top-notch customer service.• Provided onsite training.• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.• Wrote scopes, requirements.• Inputted information from customer calls and onsite service visits into the company's system.

Associate'S Degree, Computer And Information Sciences And Support Services

Associate'S Degree, Computer And Information Sciences And Support Services

High School Diploma, Applied Computer Science