Syeda Batool Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Debt Collector Admin at Healthplus. Specializing in reducing outstanding debts through efficient claims management with private health insurers (Allianz, Medibank, AHM, CBHS, IMAN, HCF) and processing Medicare payments using Best Practice software. Skilled in managing customer profiles, billing histories, appointment statuses, and offering exceptional customer service by assisting with appointments and walk-in inquiries.**Top Skills**:1. **Debt Collection**2. **Insurance Claim Handling**3. **Best Practice Software Proficiency**4. **Customer Service**5. **Record-Keeping**6. **Communication Skills**7. **Problem-Solving**

Melbourne, Victoria, Australia

As a self-taught baker, I've cultivated a thriving side hustle with 'Tasty Trail by Batool,' allowing me to embrace my passion for baking. I'm not only the creator behind the delicious treats but also the admin handling customer inquiries, reviews, and ratings. I use Canva and Affinity Designer to design eye-catching posts for social media, enhancing the online presence of 'Tasty Trail by Batool.'My attention to detail extends to food photography and videography for engaging social media content. I actively utilize Google Shop features to facilitate client reviews and ratings, fostering trust and engagement with 'Tasty Trail by Batool.' This multifaceted venture not only fuels my inner baking artist but also hones my skills in procurement, production, branding, and customer relations.As I continue to create and deliver delightful treats under the 'Tasty Trail by Batool' banner, I'm eager to explore opportunities that align with my interests and expertise.

Melbourne, Victoria, Australia

242 Exhibition Street , Melbourne Vic 3000, Australia

As a dedicated Customer Support Officer at Telstra, I excelled in managing credit and billing inquiries while spearheading critical client financial engagements. With a focus on exceptional service, I promptly responded to customer inquiries, ensuring efficient and accurate solutions within 24 hours.Beyond inquiry resolution, I designed and executed Promise to Pay (PTP) plans for financially constrained clients, aligning their circumstances with Telstra's recovery objectives. My adept evaluations ensured that clients could fulfil proposed payment schedules before service restoration.Navigating demanding situations, including urgent service demands, I skilfully balanced empathy with firm negotiation, providing tailored payment options in defined time frames. Successful negotiation upheld the PTP process's integrity, preventing service interruption and safeguarding clients' credit histories and my PTP score.My proficiency extended to Salesforce for CRM and effective record-keeping, facilitated by a comprehensive understanding of Telstra's offerings. This, alongside meticulous record-keeping, guaranteed accurate, accessible customer interactions.Providing pivotal technical support, I assisted customers in addressing invoicing and billing concerns. Active in sales reporting and analysis, I contributed to operational efficiency enhancement.Telstra's tenure highlights adaptability, negotiation skills, and dedication to customer satisfaction. Rich experience in credit management, billing, and financial engagement positions me uniquely for challenges in administration, customer service, and marketing.

As a Social Media Manager at Grand Atrium Mall in Faislabad, I developed and managed two key social media pages: Atrium Lounge, a bustling food venture, and Al-Fatah, a renowned grocery chain in Pakistan. Over time, I effectively established the brands' digital footprint, working closely with a talented team to craft a compelling message and effectively reach target audiences. I am proud to share that both businesses have enjoyed tremendous success as a result of our efforts.

247-N Model Town Lahore

I was responsible for creating content and strategies for these pages and advertisements. I also created social media campaigns and monitored their performance through analytics.Apart from social media, I also worked on creating marketing material like brochures, flyers, and presentations for our clients. I coordinated with vendors for exhibition setups and events to promote our company and services.During my time with Amusement Consultants, I learned a lot about the amusement industry and its challenges. I also gained valuable experience in marketing and social media management, which helped me in my future endeavors.

Lahore

During my university years, I pursued a casual role as an Exam Invigilator for the British Council. This involved effectively supervising and managing O and A level exams conducted by the University of Cambridge.

Lahore, Pakistan

Lahore

As the Social Work Club President from 2016-2017, I am proud to have served my community for three years, beginning as a Junior Representative in 2014 and then advancing to Senior Representative in 2015. Throughout my journey, I gained immense popularity among my peers and was elected each time due to my unwavering dedication to social causes and projects. It was my honor to initiate and execute multiple initiatives that aimed to make a positive impact towards our community's social and welfare issues. As the President and face of the Social Work Club, I felt an immense responsibility to lead by example and provide a platform for students to channel their ideas and creativity towards causes they believed in. It fills me with great pride to look back at my work as Club President and to see the long-term impact that we were able to make for the betterment of society.

Lahore

Worked for my university's Social work club.

I had hands-on experience in operating equipment and conducting tests, analyzing data, recording and reporting results. I learned the importance of following standard operating procedures and maintaining accuracy and precision in all measurements. I also gained an understanding of Good Manufacturing Practices (GMP) and Quality Management Systems (QMS), which are essential for ensuring product consistency and safety.Additionally, I got exposure to the regulatory requirements and guidelines set by authorities like FDA and European Medicines Agency (EMA). I learned about the documentation and record-keeping requirements, which play a vital role in maintaining traceability and accountability throughout the production process.Overall, the experience has enhanced my technical skills, attention to detail, and communication skills. It has also reinforced my passion for the biotech industry, where I can contribute to improving the quality of life by developing and delivering safe and effective therapies.

Graduate Diploma Of Early Childhood, Early Childhood Education And Teaching

Activities and Societies: Work placement at Explorers Early Learning (EEL) to gain practical experience in early childhood education.

Mphil In Business Administration, Business, Management, Marketing, And Related Support Services

This management degree that I pursued is different from my bachelor's degree (Biotechnology) . I believe amalgamation of science combined.

Bachelor Of Science (Bsc), Biotechnology, Bsc Honors

Activities and Societies: Kinnaird experience is nothing without being a part of societies. I have been a part of many activities that.

Intermediate Part 1 And 2, Pre-Medicine/Pre-Medical Studies, 1St Division

O Levels, Pre-Medicine/Pre-Medical Studies