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Syeda L. is listed as Strategic Operations and Support Leader at Chime, based in Pittsburg, California, United States. AeroLeads shows a matched LinkedIn profile for Syeda L..
Syeda L. previously worked as Senior Product Operations Manager at Chime and Fraud Supervisor at Chime. Syeda L. holds Inclusive Product Management Accelerator, Product Management from University Of Washington.
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Strategic Risk and Support leader with over 7 years of experience in risk and operations. I have a proven track record of success in independently developing and launching processes that meet the needs of users and drive business growth. I am also a strong leader with experience managing and motivating teams. I thrive in ambiguity and am passionate about using technology to solve real-world problems and am always looking for new challengesAreas of Expertise:Leadership, Product Management, Risk Management, Operations Management, Leadership, Business Process Outsourcing (BPO), Process ImprovementIndustry Experience:Risk Management, Program Management, Business Development, Data AnalysisFeel free to reach out to me directly on LinkedIn or at syedajanaelee@gmail.com
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San Francisco, CA, US
Strategized and led numerous projects focused on streamlining agent workflows to decrease AHT by 50% and increased agent sNPS by 20 points Decreased member complaints by 29% by analyzing user data and creating a strategic roadmap with key projects focused on improving the agent and member experienceDirected cross-functional partners, such as analytics.
San Francisco, CA, US
Worked collaboratively with cross-functional partners to build and uphold a culture of diversity, equity, and inclusion which included teams from analytics, legal, compliance, operations, machine learning, product, and member experience. Managed up to 100 onshore and offshore agents in maintaining a 95% quality assurance score including adherence to 24.
San Francisco, CA, US
Exceptional organizational skills, ability to improve workflow, and reach immediate and long-term goals. Created and implemented fraud operations foundational processes. Guided and communicated effectively with diverse stakeholders across multiple teams within the company to ensure alignment Led the completion of multiple initiatives through scrum.
Chicago, US
In the Lab Product Management is a product manager incubator program specifically for people of underrepresented races and genders in tech. The program emphasizes hands-on experience in building web app products using no-code tools and offers mentorship from industry experts. By participating in the program, trainees gain practical skills and receive.
Walnut Creek, CA, US
Introduced the first fraud program at AAA NCNU while developing and maintaining fraud investigation guidelines. Created offboarding processes that resulted in $1.6MM savings for members engaging in activities not aligned with the terms of service Examined large data sets to identify fraudulent usage patterns and worked to create an effective fraud profile.
San Francisco, CA, US
Communicated professionally and courteously with members via phone, email, and chat. Trained 50-member service representatives on SLAs, business processes, policies, and fraud prevention initiatives Established an extensive knowledge of luxury fashion brands, pricing, authentication, design, and inventory availability Managed cross-functionally with the.
New York, New York, US
New York, NY, US
Gained a thorough understanding of the Tory Burch target customer and brand image and stayed aware of and kept a working knowledge of current merchandise and collections.Organized back stock room, received shipments, handled store transfers, handled store charge sends.Responsible for making sure that the visual merchandiser was aware of new products and.
Philadelpia, PA, US
Maintaining visual displays Customer Service
Paris, FR
Responsible for correctly pricing and organizing the accessories look book for the store.Responsible for picking up stock from other Louis Vuitton locations within the Union Square area.Responsible for replenishing the accessories stock and keeping the accessories back stock well organized.
Developed understanding of J. Crew target customer through personal interaction, asking questions, and gaining knowledge of J. Crew brand.Communicate with customers about color and style choices; make suggestions based on observation, customer desires, and current availability of stock in store and catalog.Maintain the store's visual merchandising displays.
Organized 4 outfits for a Junior League Member participating in the show; assisted her in dressing and making quick changes to ensure that she was properly prepared for runway.Made sure that all clothing and accessories used were accounted for and returned to Macy's.Intern Dresser Macys Passport Fashion Show; Worked with a professional model, assisting her.
Austin, TX, US
Served customers at the check-out stand; performed accurate transactions and bagged items.
Quick answers generated from the profile data available on this page.
Syeda L. works for Chime.
Syeda L. is listed as Strategic Operations and Support Leader at Chime.
Syeda L. is based in Pittsburg, California, United States while working with Chime.
Syeda L. has worked for Chime, In The Lab Product Management, Aaa Northern California, Nevada & Utah, The Realreal, and Russell Tobin.
You can use AeroLeads to view verified contact signals for Syeda L. at Chime, including work email, phone, and LinkedIn data when available.
Syeda L. holds Inclusive Product Management Accelerator, Product Management from University Of Washington.
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