Our team at Questrade Financial Group thrives under my guidance as a Quality Coach, where training and developing agents to deliver top-tier customer service translates into palpable customer satisfaction and loyalty. With a solid educational foundation in Business Administration - Finance from Sheridan College, I employ analytical skills to dissect call recordings, providing targeted feedback that fosters agent growth and advances our customer service benchmarks.Together with our leadership, we've crafted quality initiatives that resonate with our strategic objectives, ensuring a seamless customer journey. My dedication to continuous improvement and empowerment through coaching is a cornerstone of our team's ethos, positioning us to exceed customer expectations and drive Questrade Financial Group's success.
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Customer Success SpecialistPineCanada -
Quality CoachQuestrade Financial Group Feb 2024 - Present• Coached and developed agents to deliver exceptional customer service, resulting in improved customer satisfaction scores and increased loyalty.• Analyzed call recordings and provided constructive feedback to agents, identifying areas for improvement and recommending strategies for success.• Developed and implemented training programs to enhance agent skills and knowledge, driving business results and improving overall customer experience.• Collaborated with leadership to design and implement quality initiatives, ensuring alignment with business objectives and customer needs. -
Mortgage Retention SpecialistCommunity Trust May 2022 - Jan 2024Mississauga, Ontario, Canada• Successfully retained a high volume of mortgage accounts through effective negotiation and relationship-building with brokers and clients.• Streamlined administrative processes to improve efficiency and reduce renewal timelines.• Collaborated with internal stakeholders to resolve complex customer inquiries and concerns.• Consistently met or exceeded retention targets, contributing to business growth and revenue. -
Investment RepresentativeRbc Mar 2022 - May 2022Provided investing advice. Opened TFSAs, RRSPs, IA accounts. Recommended mutual funds and mutual fund portfolios based on client KYC profile. Completed investment transactions for purchasing GICs and mutual funds. -
Credit SpecialistRbc Aug 2020 - Mar 2022Mississauga, Ontario, CanadaAssessed credit applications for credit cards, personal loans, personal line of credit, homeline credit lines and refinancing of mortgages. Approved applications within delegated lending authorities.
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Cards Customer Service AdvisorRbc May 2019 - Aug 2020Mississauga, Ontario, CanadaAdvice center credit card and personal banking.
Syeda Mahnoor Batool Skills
Syeda Mahnoor Batool Education Details
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Business Administration
Frequently Asked Questions about Syeda Mahnoor Batool
What company does Syeda Mahnoor Batool work for?
Syeda Mahnoor Batool works for Pine
What is Syeda Mahnoor Batool's role at the current company?
Syeda Mahnoor Batool's current role is Customer Success Specialist.
What schools did Syeda Mahnoor Batool attend?
Syeda Mahnoor Batool attended Sheridan College.
What skills is Syeda Mahnoor Batool known for?
Syeda Mahnoor Batool has skills like Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word, Microsoft Powerpoint, Time Management, Sales, Problem Solving, Social Media, Security, Team Leadership.
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