Syed Abid Ali Email & Phone Number

Bangalore

 Developed and deployed an RPA bot for request fulfillment, resulting in $140K annual savings and eliminating the need for 2 FTEs. Spearheaded the "Observability as a Service" initiative, enhancing performance insights for over 2,000+ applications with 99.96% incident detection and 65% auto-resolution, leading to a reduction of 4 FTEs. Achieved a 1.5%.

Amsterdam, North Holland, Netherlands

 Directed the integration of ServiceNow with SAP systems, resulting in $190K savings and recognition with the CIO Award in 2021. Implemented key systems including CARS, Invoice Online, FTP integration into the IT4IT data lake, generating $320K in savings. Recognized for leading the "Out of the Box" transition of ServiceNow at Shell, reducing costs by.

Bengaluru Area, India

 Delivered Huawei GNOC services with outstanding client satisfaction. Added $70K in revenue for Global Shared Services (FY 2016). Received the Special Recognition Award (2016) for IT Infrastructure Services contributions. Set up MIPC team for private cloud incident, change, and problem management.

London, United Kingdom

 Transitioned and rebadged 572 FTE from Comverse-Xura to TechM within 4 months, ensuring uninterrupted BAU  Increased revenue by 100K GBP for the UK P&L (FY 2015) through the BE consulting team. Led the seamless transition of ICT services and set up the Service Management Office for major UK clients. Conducted an end-to-end IT Infrastructure Assessment.

Riyadh, Saudi Arabia

 Increased Lease revenue by 19% (FY12) & 21% (FY 13); boosted Rental revenue by 8% and 9% for the same periods. Reduced account receivables deficit by 21% (SAR 12.2M) from Dec 2012 to Mar 2013. Improved asset utilization by 7% and opened 4 new locations within 3 months. Launched 17 marketing campaigns, strengthening Budget's international brand in KSA.

Bengaluru, Karnataka, India

 Led a Six Sigma Lean Green Belt project, retaining a global client and renewing services worth $1.3M. Consolidated command centers into a Converged Remote Infrastructure Center, boosting resource efficiency by 30%. Managed client engagement for Enterprise Computing, securing key business wins.

Bengaluru, Karnataka, India

 Drove the ISO 20K initiative, achieving certification for Unisys. Remediated RED accounts, maintaining positive Customer Satisfaction (CSAT) ratings

Bengaluru, Karnataka, India

 Trained & certified trainers in ClientLogic modules, including Basic Training, Train the Trainer, & Leadership programs Implemented COPC-compliant training modules, enhancing service standards for engineers and Team Managers.

Bengaluru, Karnataka, India

 Led the successful transition of knowledge management from UK/USA to a 2,500-seat JV BPO, with perfect Ops.

Continuing Education Programme (Cep), Artificial Intelligence (Ai) And Machine Learning (Ml) For Industry

Activities and Societies: Master machine learning tools, algorithms, and their industrial applications. Gain hands-on experience with.

Executive Management Program, Finance And Control

B.Sc., Computer Science