Syed Abid Raza Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune, Maharashtra, India

• Managing the Active Directory for the Group.• Managing the DNS, DHCP Servers.• Handling Office 365.• Managing Group Policies, AZURE AD, Conditional Access Policies.• Implemented Lansweeper solution for the group.• Providing support to Germany office.

Lucknow, Uttar Pradesh, India

• In charge of IT Infrastructure related Projects , IT Infrastructure designing , Site Survey , supporting the Junior team on installation of network devices like Firewalls , switches ,Servers etc. • Meeting with suppliers, team members, submitting the weekly project progress report to MD.

Dubai, United Arab Emirates

• Designed, Implemented and Managed the Company Head office IT Infrastructure in cost effective manner.• Ensured that all server hardware, operating systems, software and procedure aligned with organizational standards and strategic business plan.• Upgraded the Branch offices IT infrastructure and established VPN to centralize the data access.• Provided regular support to company users and ships.• Implemented the effective onsite and offsite backup solution to prevent data loss .• Improved team productivity by automating repetitive tasks using batch files , Powershell scripts.• Acted as escalation point for advanced network and system related issues; consistently earned 100% resolution score by providing excellent service to users.• Trained employees on System usage , Network Printer usage and Security threats.• Protected client systems by implementing centralized endpoint security solution.• Migrated the third party hosted Exchange email system to office 365 and cut the operational cost by 50%.• Actively involved in the implementation of IT Policies and Procedures.• Managed the IT Procurement and Preparation of Yearly IT Budget.• Automated the Invoice registration process to avoid mishandling and improve tracking.• Briefing of Ship Captains and Crews on regular basis for IT systems onBoard.

Dubai, United Arab Emirates

• Installed and Managed IT infrastructure in Dubai Head Office, all branch offices and all owned & third-party managed ships.• IT Support to users across offices and Ships (Onsite and Remote).• Installed and Managed Database Server, Application Server, File Server, Domain Controller.• Managed Exchange Server 2007 and 2010 hosted in Etisalat data center.• Managed Backup and Antivirus Solutions. • Installed and Managed Ship IT Infrastructure.• Installed and Managed Autoloaders for backup using Symantec backup exec.• Procurement of Servers, Desktops and Laptops etc.• Managed Software License, Server care packs etc.• Handled IT requirements during board meetings.

Dubai

• Installed and Managed IT infrastructure in Dubai Head Office, all branch offices and all owned & third-party managed ships.• IT Support to users across offices and Ships (Onsite and Remote).• Managed Backup and Antivirus Solutions. • Installed and Managed Ship IT Infrastructure.• Procurement of Servers, Desktops and Laptops etc.• Managed Software License, Server care packs etc.

• Configured and managed all hardware and network equipment in Dubai Airport Free Zone Head office and Sharjah offices.• Administered the Windows Server 2003, Goldmine (CRM system), and MS SQL 2000.• User requirement analysis for the In-house software (Intrastat).• Meetings with CIO regarding the Form and Report designs of Intrastat Software

Lucknow, Uttar Pradesh, India

• User requirement Analysis and Implementation of Maruti servicing software using VB.NET SQL Server 2000 and Crystal Report 8 with full spare part catalogue.• Installed and Managed Oracle and MS SQL Database Servers.