Syed Akram Email & Phone Number

India

• Led multiple Agile teams, focusing on complex projects involving IoT and data analytics, achieving a 30% improvement in Organizational Profits.• Drove Agile best practices and conducted workshops to foster an Agile culture within the organization, resulting in a 20% increase in team productivity.• Collaborated with Product Owners to refine and prioritize backlogs, ensuring alignment with business goals and enhancing stakeholder satisfaction.• Implemented metrics-driven strategies, utilizing velocity, burn-down charts, and cycle time to track progress, improve performance, and guide continuous improvement resulting in improved project timelines by 22%.• Played a pivotal role in cross-functional team coordination, managing dependencies across departments, which reduced project errors by 18% and streamlined communication.

India

• Facilitated Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives, fostering alignment and improving sprint success rates by 15%.• Empowered teams through Agile coaching, enhancing collaboration and accountability, resulting in a 20% improvement in project delivery timelines.• Removed impediments and optimized resource allocation across cross-functional teams, significantly boosting productivity by 20%.• Led continuous improvement initiatives by identifying workflow bottlenecks and refining processes, contributing to more predictable and efficient sprints.• Coordinated closely with offshore teams to streamline project updates and manage dependencies, enhancing team synchronization and reducing delays.

Lagos

• Enhanced project delivery efficiency by 30% through Agile methodologies in software development.• Managed a team of 10, overseeing estimations, risk assessments, and budget adherence to improve resource utilization by 25%.• Delivered ERP solutions for vendor and inventory management, contributing to a 22.3% profit growth via optimized supply chain logistics.

Hyderabad Area, India

• Directed up to 10 concurrent projects, achieving a 17% increase in efficiency through strategic resource management.• Applied data analytics to elevate customer satisfaction by 2.3% and improved EBITA by 3.2% for multi-million dollar projects.• Minimized project delays by 15% through regular progress tracking and robust financial validation processes.

Hyderabad Area, India

• Set performance benchmarks in workforce management, achieving a 95% performance level and setting a record for process excellence.• Used data-driven insights to optimize team performance, expand service portfolios, and improve efficiency.

Hyderabad Area, India

Provided actionable insights to enhance technical support processes within a contact center, driving customer satisfaction and operational efficiency.

Project Management Professional, Project Management

Pgdma, Finance, General

Bachelor'S Degree, Business/Commerce, General

Associate'S Degree, Commerce

High School

Certified Scrum Master, Project Management