Syed A. Email and Phone Number

- Engineering Owner Role: Led the effort for an epic in the Launchpad platform, enabling debug tracing within the service, which enhanced the end-user developer debugging experience. Completed the project one month ahead of schedule.- Bug Triage Ownership: Managed the triaging process for all bugs within our engineering domain, overseeing issues across 5+ teams.- On Call Rotation: Part of on call rotation of senior level engineers working to assist any customer issues during off working hours as well as working to resolve any blocker bugs in the system- Microservice Ownership: Serving as the service owner for one of the micro-services in our architecture, within the authoring domain of our low code cloud native multi-tenant platform.- Performance Optimization: Identified and resolved a major performance bottleneck, reducing latency times by over 50%.- REST Endpoint Enhancement: Improved a REST endpoint performance by implementing asynchronous parallelization using multithreading and reactive programming (RxJava). Achieved a 35% performance boost, validated through benchmarking and performance tests.

- Developed and implemented a high-performance, low-latency Kafka and MongoDB write flow using reactive programming with Project Reactor, integrating REST APIs for efficient debugging data retrieval.- Orchestrated a comprehensive refactor of our microservice architecture to support a generic framework for reactive Kafka data pipelines into MongoDB, improving system performance by 20% and system resiliency through a custom rebalancing strategy.- Innovated a dynamic MongoDB indexing model that facilitates on-the-fly updates and creation of indexes, drastically reducing deployment needs and enhancing service adaptability.- Achieved over 90% test coverage for our service by enhancing unit tests and employing stepVerifier for rigorous testing of reactive pipelines.- Initiated and led the adoption of two new debugging tools during a period of significant team attrition, substantially improving user experience and system functionality.- Appointed as a subject matter expert in low code domain, where I spearheaded initiatives like automating indexing for a multi-tenant MongoDB schema at service startup, widely adopted for its high performance and efficiency.- Resolved critical production bug in Kafka's utilization across services by diagnosing an incompatibility with Docker image native libraries, which resulted in a company-wide solution that prevented further disruptions.- Volunteered to mentor new team members and summer interns, successfully guiding two interns to full-time positions and continuing to mentor them as junior engineers, demonstrating leadership in professional development.- Oversaw performance, integration, and component testing, collaborating with cloud infrastructure teams to drive significant enhancements in performance testing frameworks.

- Took on comprehensive testing responsibilities across multiple databases (Postgres, MSSQL, DB2, Oracle) after the departure of our test engineer, alongside feature development activities.- Spearheaded the automation of Docker deployment processes for containerized testing of our data engine, significantly enhancing testing efficiency and reliability.- Authored detailed documentation and successfully facilitated a knowledge transfer to onboard a new team, ensuring continuity and scalability of data engine operations.- Led the development and design of an enhanced data archival feature in collaboration with senior engineers and architects, which was implemented across multiple clients, contributing to over $10 million in revenue upgrades to our cloud solution.- Transitioned to a cutting-edge, multi-tenant cloud-native product development, adopting new technologies such as Kotlin, Micronaut, Kafka, and MongoDB. Rapidly mastered these frameworks, leading to pivotal contributions in establishing a robust debugging service for the platform.

As a Resident Assistant I serve as a role model and leader to the resident hall community. I ensure the residents safety by enforcing University policies. Additionally, I collaborate with 17 other RA’s on educational and networking experiences for 450 multi-year residents. I also assist and encourage floor members to develop a inclusive, responsible, and enjoyable community by organizing educational and social events.

• Worked as a backend java developer on a small engineering scrum team with ownership of distributed messaging and remote execution of Pegasystems servers• Worked on a large-scale project that involved refactoring and redesigning legacy code into modularized components and writing unit tests around them• Practiced Test-Driven Development when writing new code• Wrote unit tests around all code using Groovy (Spock framework) and JUnit while ensuring it met 85%-line coverage and 80% PIT mutation coverage. • All work was done on a Ubuntu VM running on a windows machine with Git as our version control and Gradle as our build automation tool• Presented to stakeholders as well the CEO and final project was merged into the Master release for the next version of Pegasystems software• Skills gained: writing production level java code that is well tested, working with Linux and bash, writing up design documents and presenting to the team for approval

Provided exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs. Assisting customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.

Responsible for enhancing the experience of members and driving profitable sales by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.