Syed Hossain - Pmp, Prince2, Itil, Safe Email & Phone Number

Calgary, Alberta, Canada

# Entrepreneurship in the service industry for IT and Telco# Project Management Consultancy

Dhaka, Bangladesh

# Entrepreneurship in the e-commerce industry

Calgary, Alberta, Canada

# Led the successful execution of a critical OSS / Core Software Upgrade project, achieving zero downtime during the transition and ensuring uninterrupted operations. # Implemented an efficient upgrade strategy, resulting in a 20% improvement in system performance and a 15% reduction in long-term maintenance costs. # Recognized for effective stakeholder communication and team collaboration throughout the project, leading to enhanced client satisfaction and positive feedback.# Managed a budgetary volume of around 147 mil CAD for a 3-year program.

Calgary, Alberta, Canada

# Successfully led the implementation of CCaS Program, resulting in customer service efficiency.# Deploy the Tier 1 Service Desk platform and ServiceNow with an integration of Cisco Finnesse, UWF, Verint and a data analysis platform.# Enhanced team productivity by implementing agile methodologies.# Bring a proven record of delivering high-impact CCaaS projects, coupled with a commitment to driving excellence and innovation in IT project management.# Managed a budgetary volume of around 25 mil CAD

Calgary, Alberta, Canada

# Led and controlled the automation operation to follow the emerging technologies

Dhaka, Bangladesh

# Led a comprehensive IT Transformation initiative, aligning technology solutions with business goals. Oversaw the migration from legacy systems to modern architectures.# Implemented agile methodologies to streamline project workflows, resulting in a 12% cost reduction and increased adaptability to changing business requirements. # Successfully transitioned the team to a collaborative, iterative approach, fostering a culture of innovation.# Facilitated seamless collaboration between IT and business units, ensuring alignment with organizational objectives. Established effective communication channels.# Led a team consisting of 250+ people and managed a budgetary volume of 18 million USD

Dhaka, Bangladesh

# Sales experience and contract management managing RFI and RFQ processes end-to-end# Collaboration with the highest level of executives from the customer end

Dhaka, Bangladesh

# Managed projects in a diverse industry of renewable energy # Had the experience of setting up a new business from scratch

Dhaka, Bangladesh

# Worked to recruit, setup and manage the PMO [Project Management Office]# Managed the biggest Telecom swap project in Bangladesh in the shortest possible time

Dhaka, Bangladesh

# Managed projects having 80% remote-located teams# Successfully managed Organizational Change Management Projects

Chittagong, Bangladesh

=> Responsibilities include constructing and maintaining in-house network.=> Maintaining and safeguarding in-house database.=> Preparing and reporting monthly MIS reports to the head of IT.=> Constructing budget for IT.