Askari Moosvi Email & Phone Number

Toronto, Ontario, Canada

 In-depth knowledge of Sabre and Amadeus systems for e-ticking issuance, refunds and changes for customer. Train new personnel in international reservations and ticketing. Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, the accuracy of work, etc.  Support company customer retention by being main point of escalation for incoming customer care calls with the intent of preserving the customer relationship and assisting hotel members. Handle complex travel changes and emergencies, ensuring seamless travel experiences for clients Develop and maintain travel dashboards and analytics to track key performance indicators and areas for improvment

Toronto, Ontario, Canada

 In-depth knowledge of Sabre and Amadeus systems for e-ticking issuance, refunds and changes for customer. Act as the point of sale on all travel requirements, arranging both routine and complex domestic and international business travel for air, road, rail and accommodation to Corporate Business Travelers. Conduct analysis and research on the best available fare/routing mainly using Amadeus as GDS and ensuring preferred air carrier and partners are recommended, whilst ensuring adherence to the customers agreed travel policy and requirements Manage the booking process through the ticketing and order fulfillment, either over the telephone, via email or chat system. Provide exceptional customer service and maintain excellent client relations by utilizing client retention techniques via phone, chat and e-mail.

Abu Dhabi, United Arab Emirates

 Supervised experience in broad areas of corporate travel including air/cruise travel and hotel reservations, coordination of Worldwide group tours, e-ticketing and boarding pass processing. Acted as a liaison between customers and airline personnel to provide timely information concerning flight schedules, close outs, stand-bys, connections and payment, ticket exchanges and refunds. Co-ordinated and presented team wide seminars on strengthening customer relation and acquisition strategies within marketing and sales departments Provide on-going recommendations to management to implement programs for customer service improvement.  Performed quality control of high-volume client calls to coach and provide on-going feedback to staff Supervised finance department’s procedures and implement changes designed to ensure that internal control policies of the organization are met.  Developed strong relationships with managers and staff creating a cohesive and productive team within a deadline-driven environment. Identified and managed customer queries to ensure high customer satisfaction and retention Counsel staff on travel issues, analyze quotations for most advantageous rates, and advise on most effective travel arrangements. Supervised daily accounts payable reconciliations and ensured successful collections from clients Collaborated with internal stakeholders such as finance and HR departments regarding budget and recruitment needs

Abu Dhabi, United Arab Emirates

 Managed sales of travel tickets, vacation packages and specialized tours to increase company revenue Cultivated relationship with current and potential industry vendors to build better travel packages for the company Monitored B2B and B2C sales activity reports on daily, monthly and quarterly basis Improved sales policies and practices. Defined the sales cycle, created accurate job descriptions and developed standards for customer relationship management

Abu Dhabi, United Arab Emirates

 Drove and managed sales process- targeting to top prospects, identifying client solutions, negotiating and closing. Lead management meetings to discuss and identify possible trends that may impact call center service leads  Provided ongoing feedback and suggestions to management for continuous improvement in sales techniques, software upgrades and customer loyalty and retention coaching for team members Completed payments and controls expenses by receiving, processing, verifying, and reconciling invoices.  Reconciled processed work by verifying entries and comparing system reports to balances.  Charged expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries.

Abu Dhabi, United Arab Emirates

 Provided initial contact to elite clientele, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction. Used Sabre computer system to process ticket transactions and format ticket transactions correctly. Arranged business travel requirements in terms of the airline booking and hotel booking for the executives of corporate accounts.  Negotiated wholesale/group travel fares to generate new accounts whilst utilizing demographic information and travel statistics to formulate effective advertisement and select more effective ad placements  Conveyed overall sales performance levels to executive management and provided solutions to customer retention and loyalty

 Responsible for the development of new business prospects and programs. Prepared and promoted airline promotions and special offers to varying travel and tourism companies.  Analyzed business development and monitored market trends to identify and quantify relevant opportunities. Worked alongside the airline marketing team to maximize revenue related to overall business. Ensured full compliance with contracting requirements and due diligence processes.