Syed Atif Faheem, Cma, Mcp, Itil Email and Phone Number

Syed is an ICT Professional with 20+ years of experience in Architecting, Designing and Implementing complex business solutions to maximize ROI of his customers in technology space. Syed is a ServiceNow technical professional trusted to provide governance and architectural advice to many key customers in the APJ region, in a wide range of industries and technologies. Syed is one of the longest serving Technical Consultants in the Customer Outcomes team in APJ. He is able to call upon this experience, as well as his many years of experience in the industry prior to ServiceNow, to quickly establish himself as a trusted advisor at multiple levels of a Customer organisation. Syed is also one of our most experienced consultants when it comes to co-delivery and is often relied on to advise partners on how to implement and provide technical oversight to their work. Below are some recent key examples of how Syed has established himself as a trusted advisor in various customer engagements.Being a Project Manager, Syed has been managing multiple technological projects right from Initiation to Closure having specific focus on Cost, Quality and Schedule of Projects. Syed has strong ability to effectively plan and execute projects in order to deliver results to both business and technology stakeholders. Utilizing ITIL V3 skills, Syed has also been responsible for architecting, developing, implementing and managing IT Service Management solutions and products. Syed's ITIL specialties include but not limited to implementing tools/business processes relating to Request, Incident, Problem, Change Management and SLAs.Syed is also proficient in preparing project and technical documentations such as Technical Proposals, Software Requirements Specifications (SRS), Solution Design Specification (SDS), RFP, Tenders and Contracts.Specialties: Business Process Improvement & Optimization, Root Cause Analysis, BPR, SDLC, Software Process Models [Waterfall, Iterative Development, Agile And Scrum], System Analysis and Design, Database Design and Management, ITIL, Tech Writing/ Documentation, SRS,SDS,RFP,SAS, CA Service Desk, CA Service Catalog, CA Process Automation, ITPAM, HTML, Visual Basic 6.0, Oracle SQL & PL/SQL, C++, Program/Project Management, PMO, PMBOK, EVM, Change Management, Risk Management, Project Planning, Project Management and Monitoring, Stakeholder Management, Change Management, Risk Management, Off-Shore Development Management, Team Management, Excellent Analytical Skills, Consistent Problem Solving Attitude, Effective Business Communication