A seasoned senior project management professional experienced in delivering strategic projects that drive business success for both company and customers. Proven expertise in managing and directing projects such as electronic voucher distribution system swaps, migration of million+ of subscribers from legacy to new systems, and launching critical industry-first projects for IT and Telecom operators.Strong communicator with exceptional problem-solving skills. Passionate about driving innovation, operational excellence, and exceeding customer expectationKey Responsibilities:♦ Successfully deliver strategic projects of high importance to the company and customers.♦ Utilize project management methodologies to ensure projects are executed effectively and efficiently.♦ Mitigate risks, manage stakeholders, and lead cross-functional teams to achieve project objectives.♦ Ensure projects are delivered on time, within scope, and on budget, with strict attention to detail.♦ Communicate effectively with team members, stakeholders, and customers to drive project success.♦ Drive innovation and operational excellence in project execution to achieve superior results.♦ Exceed customer expectations by delivering high-quality projects that meet their needs and requirements.

Accomplished Country Manager and Board Director with a proven track record of driving business growth, optimising operations, and leading cross-functional teams to success. Leveraging strategic & data-driven approach to expand business & employe growth. As a seasoned executive, I have a deep understanding of market dynamics, customer needs,& industry trends for effective strategy execution that deliver sustainable results.Key Achievements :★ Successfully increased employee strength from 13 to 23 through effective recruitment and talent management strategies.★ Devised and executed a market entry strategy resulting in increased lead generation and an average annual business growth of 7%.★ Implemented optimization processes to drive cost reduction and operational efficiency, achieving significant operational cost savings of 20%.★ Demonstrated strong leadership skills by setting up strategic engagements with various customers, leveraging global partnership to expand business opportunities.Key Responsibilities:♦ Provide strategic leadership as the Country Manager and Board Director, overseeing all aspects of business operations, including sales, finance and human resources.♦ Develop and implement business strategies and operating plans to achieve revenue and profitability targets, while maintaining a strong focus on customer satisfaction.♦ Drive business expansion and market penetration by identifying new growth opportunities, analyzing market trends, and developing strategies.♦ Optimize operational efficiency by streamlining processes and implementing best practices to drive productivity gains and cost savings.♦ Lead cross-functional teams to deliver high-quality products and services♦ Forge strategic partnerships with key stakeholders and customers, to foster relationships and drive business outcomes.♦ Report regularly to the CEO on business performance and strategic initiatives, by providing insights and recommendations.

As a Customer Success Manager, my role required building long-term partnerships with customers and ensuring their success through understanding their requirements and delivering time challenging projects. With my extensive experience and expertise in the telecom industry, I committed to delivering exceptional service and driving customer satisfaction. I have work closely with customers to understand their unique business needs, challenges, and goals. I proactively identify opportunities to add value, provide strategic insights, and tailor solutions to meet their requirements. ★ Successful Delivery of all projects under my Umbrella.★ Successfully delivered projects with a notable 10% increase in efficiency, while reducing time to market for critical features★ Enhanced customer satisfaction levels by identifying and addressing gaps in requirements interpretation through improved processes, resulting in increased efficiency by 15%★ Generated new business opportunities with existing customer by identifying new requirements while delivering projects.

During my Tenure as Customer Delivery Manager, I was the driving force behind end-to-end project deliveries for Concurrent Systems Pakistan Office. Reporting directly to the project director and CEO, I provided up-to-date project dashboard reports to the higher management, while also actively engaging in pre-sales activities with the sales team and customers, including assisting with commercials and solution proposals.Project Delivered in following regions:♦ Pakistan (Top Pakistan Telecom operator as client)♦ Australia♦ Africa (Various operators in different countries such as : Togo, Benin, Ivory Coast, CAR)Key Responsibilities♦ Serving as the primary point of contact for all Customer Delivery Concerns, ensuring prompt resolution.♦ Oversight of all project deliveries from Concurrent Systems Pakistan and ensuring adherence to schedule and providing regular progress reports to sales, CEO, and customers.♦ Preparation of comprehensive project management plans, work statements, and proposals.♦ Coordination and maintenance of proper project documentation in a central repository.♦ Timely management of sales bookings for projects in delivery and closure.♦ Efficient management of internal and external project resources, even when dispersed across different geographical locations.♦ Strategic focus on anticipating and meeting customer needs, providing deep market insights to higher management.♦ Active participation in sales gate meetings for pre-sales and sales cases.♦ Contributing to the company's vision as per guidelines from the South African HQ.♦ Expert analysis of project risks and issues, with proactive development of risk mitigation and change management plans as needed.

Worked as a Consulting and Systems Integration project manager on various projects for Jazz (formerly Mobilink) account. As a lead project manager I reported to the CT Head as well as the customer for the successful delivery of the projects as defined at the project traded agreement. I managed program management from the Consulting and Systems Integration Organization portfolio within NSN for Jazz account. My assignment additionally included program management and pre-sales support for these customer accounts. Reporting to CSI business units at MEA region for project financials and cost control.Key Responsibilites - Managed projects on a day to day basis to ensure that project outputs are being delivered as per the schedule, budget and to the required quality. - Provide estimation for project efforts against RfE/RfP/RfQ.- Plan, Execute, monitor and control multiple projects in delivery.- Mange project budgets and follow up on it and to ensure the required level of quality of projectdelivery.- Prepare work statements and proposals for work.- Coordinate and ensure the development of proper project documentation and maintain in centraldocument repository.- Ensuring on time sales bookings for projects in delivery and closure.- Manage and follow-up on orders on 3rd party vendor management.- managing all project resources, including internal, external and subcontractors- Analyze project risks and issues. Diverse a plan for risk mitigation and change management if required.- Forecast monthly financial reporting and client invoicing in cooperation with finance and controldepartment. Bi-monthly financial reporting to the regional management of GS and CSI organizations.- Mentoring and guiding to project team as required and contribute to continuous improvementactivities.- Provide services as a SAM (Service account manager) role for the IN Charging CARE organization.

As a Technical Project Lead for the IN TAC2 team, my responsibilities included:♦ Defining strategy, developing, executing, and managing comprehensive and detailed technical projects.♦ Driving initiatives aimed at enhancing the technical execution of projects, ensuring smooth roll-outs in customer networks.♦ Communicating with customers, management, internal teams, and off-shore support to coordinate overall project goals and achieve successful project outcomes.♦ Leading the local technical team in coordinating project execution and implementation in customer networks.♦ Providing tariff consultancy to customers and handling tariff administration and configurations during IN feature implementation roll-outs.♦ Providing support to the on-site team in case of emergencies or problems during roll-outs.

A highly skilled Senior IN Charging Support Engineer, successfully provided technical support to a leading telecom operator, managing critical IN/@commanders/TopUp systems, troubleshooting customer issues, and ensuring smooth operations of IN platforms. My expertise in performance monitoring, fault management, and customer issue resolution has been instrumental in maintaining high Key Responsibilities:♦ Managed daily operations and maintenance tasks for IN/@commanders/TopUp machines, including conducting weekly maintenance checks, handling of TQs/TRs & EMCYs.♦ Conducted weekly meetings with customers and off-shore support teams to coordinate and resolve open issues, ensuring effective communication and problem resolution.♦ Managed performance monitoring and fault management on Siemens IN @vantage NEs (IN/TopUp).♦ Supported subscriber migrations between different IN platforms and provided critical issue & emergency handling support to IN projects.♦ Issue resolution of customer tickets for IN@vantage/charge@once, TMD (Ticket Mediation Device), Chriss (Call History and Recharge Information System), eServe VOMS, Siemens @Commander, B&R, VOMS Express solution & ensuring high levels of customer satisfaction.♦ Collected traces for detailed analysis and performed CDR ♦ Managed system backups & restore administration, configuration of A@O features on Tariff Tool, data integrity & management, adaption and activation of service logics♦ Delivered and managed performance & KPI management of the direct report team members.♦ Handled fault management, handling of TQ/TRs for issue resolution, integration of @vantage NEs to customer network, acceptance tests and new IN @vantage commissioning.♦ Performed IN service trace analysis, SS7 protocols trace analysis, hot-patch corrections installation updates, SUF/SCV upgrades, and PPS rating & charging administration.

Developed a wide range of VoIP software products, aligning them with market trends and customer needs. My responsibilities included remote management of the Voice Master VoIP gatekeeper located in Canada, where I played a key role in creating user accounts, managing the VoIP server, and providing direct support to the Marketing Manager. I also assisted in creating VoIP promotions as per marketing requirements and provided weekly usage reports to the VP of Operations.Key Highlights:♦ Developed and maintained VoIP software products, aligning them with market trends and customer needs.♦ Remotely managed the Voice Master VoIP gatekeeper located in Canada, ensuring smooth operations and user management.♦ Collaborated with the Marketing Manager to create VoIP promotions as per marketing requirements, supporting the overall business objectives.♦ Provided regular usage reports to the VP of Operations, enabling data-driven decision-making and strategic planning.