Managed the entire operations of the Holiday Homes business, including creating and implementing company policies and standard operating procedures to ensure smooth operations and compliance.Oversaw property listings on platforms such as Bayut, and Dubizzle to ensure maximum visibility and bookings.Monitored occupancy rates, adjusting pricing and offers based on market trends to maintain high occupancy and competitive pricing.Handled guest inquiries and concerns, ensuring a smooth check-in/check-out process and consistently receiving excellent reviews.Conducted thorough property inspections before and after each guest stay, ensuring compliance with inventory checklists and addressing damage or lost items during checkout.Managed outsourced maintenance and cleaning companies, ensuring adherence to high standards and guest satisfaction.Coordinated property preparations to meet DTCM requirements, ensuring necessary inventory and acquiring permits/licenses for property operations.Maintained up-to-date property information on the DTCM portal and communicated regularly with property owners and prospective clients regarding property status and financial updates.