Providing technical assistance for LAN/WAN management using network monitoringtools such as Solar-wind, Icinga etc.Implementing TACAS+ Authentication/Authorization on Cisco ISE for central management of all network devices for specific user.Create Remote VPN and providing remote access to user using ToolsFirewall Secuirty Policy Configuration on Fortinet and Cisco ASA Firewall using ASDM.Diagnose various networking issues using packet sniffing tools like wireshark.Constantly review and analyze security alerts generated by various security tools andsystems such as SIEMs,firewalls to identify potential threats and vulnerabilities.Investigate alerts generated by security systems to determine the severity and takeappropriate action.HANDS ON : 3650,2960 SwitchesFirewall : Cisco ASA ,Fortinet , Baracauda Routers : Cisco ISRSIEM : IBM Q Radar

Huawei iMaster NCE (Intelligent SDWAN) implementation and integration.worked on deployment project migrated over 2500 branches and 5 Campuses fromTraditional Network Infrastructure to SD-WAN.Rollout the switches in 700+ branches.Maintain SD-WAN network infrastructure, create policies and deployments of routerand switches.Hands on Cisco Router ASR, ISR, Catalyst switches, Huawei AR series routers, switchesand Juniper SRX and SSG Firewalls.Providing support for Routing, Switching issues on Core Data Center, Call Center,aggregation sites, DR sites, international and domestic branches.Monitoring of core connectivity's, International WAN links, branches links by usingNMS (Solar wind) and engaging Services provider if required.HANDS ON : Huawei NCE WAN Agile Controller service.Huawei Router : AR6280 , AR651CHuawei Switches :S2700Cisco Switches :2950s,3560Cisco Routers : ASR1006,ISR4321

• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems.• Documentation/managing devices inventory region wise. • Providing assistance in ticket management and reporting tasks.• Utilizing troubleshooting mechanisms and escalation processes.

• Provide the Customer Support Diagnose the issue of customer having wired & wireless services. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents.• Build sustainable relationships and trust with customer accounts through open and interactive communication

Completed two month (october 2013-november 2013) internship.Learnt about Switching, Transmission and Wireless Local Loop.Hands on experience of different technical equipment. .