Syed Hanifulla Email & Phone Number

Chennai, Tamil Nadu, India

• Successfully implemented and configured PAM solutions (e.g., Securden) across multi-cloud, hybrid, and on-prem environments.• Integrated PAM systems with enterprise tools such as SIEM (Splunk, QRadar), IAM platforms, ticketing systems (ServiceNow), and DevOps tools (Jenkins, Ansible).• Designed secure, scalable architectures for PAM solutions tailored to client requirements, ensuring compliance with frameworks like GDPR, PCI DSS, and ISO 27001.• Automated privileged account management processes using PowerShell, Python, and REST APIs, enhancing operational efficiency by.• Created detailed technical documentation, including runbooks, process guides, and training materials for IT and security teams.• Delivered customized product demos, Proof-of-Concepts (PoCs), and technical presentations, resulting in a increase in client conversions.• Collaborated with clients to gather business and technical requirements, aligning PAM solutions with organizational goals.• Provided strategic guidance on privileged access security, reducing risk exposure, and meeting audit/compliance requirements.• Partnered with product teams to recommend enhancements based on customer feedback, contributing to improved product adoption and user satisfaction.

Chennai, Tamil Nadu, India

• Lead and manage a team of 15 technical professionals, including software developers, engineers, analysts, and other specialists. • Provide technical expertise and guidance to team members, assisting in problem-solving, code reviews, and design discussions. • Sharing possible attrition cases and updating on the backfilling number required, • Managing performance through weekly one-on-ones and monthly scorecard performance reviews with everyone on the team, • Reviewing team performance individually through weekly reviews to ensure work integrity, knowledge boost, • Stay informed about emerging technologies and recommend innovative solutions to enhance project efficiency and effectiveness. • Maintain a strong focus on customer satisfaction, actively seeking feedback and making improvements based on client input. • Technical Calibration audits with the Quality team to ensure no deviations in the expected targets, • Internal metric reviews with senior management to ensure the expected targets are met and in line. • Weekly, Monthly, and Quarterly Business Reviews with Clients to showcase the performance achieved with best practices and next steps, • Escalation management – to ensure timely acknowledgment, assigning of adequate resources, time-bound to follow up, and reverts saved and shared with stakeholders. • Further re-visiting the escalations to check for avoidable and un-avoidable circumstances and better self and team equipment for future cases, • Duty Manager Role – As a Duty manager (Site Contact), manage cross-site routing and re-routing of cases to correct designated queues. Act as a BCP (Business Continuity Plan) manager to ensure relevant downtimes are highlighted and reported to all the stakeholders on time and ensure smooth delivery of work. (Frequency: 2 to 3 hours daily and Once a month on one Saturday in a month)

Chennai

• Supervise and lead a team of individuals, including assigning tasks, setting goals, and monitoring performance. • Provide guidance and support to team members, including coaching, mentoring, and facilitating professional development. • Resolve conflicts and address any performance issues or concerns within the team. • Monitor project progress, identify potential risks or obstacles, and take proactive measures to mitigate them. • Collaborate with other teams or departments to ensure seamless coordination and alignment of efforts. • Provide regular project updates to stakeholders, including status reports, milestones, and deliverables. • Set clear performance expectations and objectives for team members, aligned with overall team and organizational goals. • Conduct regular performance evaluations, providing constructive feedback and identifying areas for improvement. • Recognize and reward exceptional performance, motivating and inspiring team members to achieve their best.

Chennai Area, India

• Serve as the primary point of contact for customers seeking technical assistance and provide timely and effective resolution to their technical issues. • Troubleshoot and diagnose complex technical problems by analyzing logs, interpreting system behavior, and conducting in-depth investigations. • Collaborate with customers, understanding their needs and requirements and providing appropriate solutions or workarounds. • Maintain a high level of customer satisfaction by delivering professional and customer-centric technical support. • Utilize your deep technical expertise to investigate and resolve escalated issues that require advanced troubleshooting skills. • Research, reproduce, and analyze complex technical problems, identifying root causes and developing effective solutions. • Collaborate with product development teams, providing detailed feedback and insights to improve product quality and reliability. • Document troubleshooting steps, known issues, and resolutions in a knowledge base to enable efficient problem resolution in the future.

Chennai Area, India

• Technical Trainer for Veritas Backup Exec and Symantec Endpoint Protection • Gone through Client Certification and Certified as a Product Trainer for “Veritas Backup Exec” by the Veritas Backup Exec Backline team • Collaborate with subject matter experts and stakeholders to identify training needs and develop comprehensive training programs. • Design and develop training materials, including presentations, e-learning modules, job aids, and other instructional resources. • Ensure training materials are updated regularly to reflect changes in products, systems, and processes. • Conduct training sessions and workshops, both in-person and virtually, to educate employees on technical products, systems, and processes. • Facilitate engaging and interactive training sessions, utilizing various instructional techniques, technologies, and tools. • Provide clear explanations and demonstrations of technical concepts, ensuring participants comprehend and apply the knowledge effectively. • Foster a positive and inclusive learning environment, encouraging participation, and addressing participants' questions and concerns. • Develop assessments and evaluations to measure the effectiveness of training programs and the participants' learning outcomes. • Administer assessments, analyse results, and provide feedback to participants, identifying areas for improvement and additional training needs. • Develop assessments and evaluations to measure the effectiveness of training programs and the participants' learning outcomes. • Administer assessments, analyse results, and provide feedback to participants, identifying areas for improvement and additional training needs.

Chennai Area, India

• Serve as the primary point of contact for customers seeking technical assistance, and provide timely and effective resolution to their technical issues. • Troubleshoot and diagnose complex technical problems by analysing logs, interpreting system behaviour, and conducting indepth investigations. • Collaborate with customers, understanding their needs and requirements, and providing appropriate solutions or workarounds. • Maintain a high level of customer satisfaction by delivering professional and customer-centric technical support. • Utilize your deep technical expertise to investigate and resolve escalated issues that require advanced troubleshooting skills. • Research, reproduce, and analyse complex technical problems, identifying root causes and developing effective solutions. • Collaborate with product development teams, providing detailed feedback and insights to improve product quality and reliability. • Document troubleshooting steps, known issues, and resolutions in a knowledge base to enable efficient problem resolution in the future.

Chennai

• Supervise and lead a team of individuals, including assigning tasks, setting goals, and monitoring performance. • Provide guidance and support to team members, including coaching, mentoring, and facilitating professional development. • Resolve conflicts and address any performance issues or concerns within the team. • Monitor project progress, identify potential risks or obstacles, and take proactive measures to mitigate them. • Collaborate with other teams or departments to ensure seamless coordination and alignment of efforts. • Provide regular project updates to stakeholders, including status reports, milestones, and deliverables. • Set clear performance expectations and objectives for team members, aligned with overall team and organizational goals. • Conduct regular performance evaluations, providing constructive feedback, and identifying areas for improvement. • Recognize and reward exceptional performance, motivating and inspiring team members to achieve their best. • Identify and address any training or development needs within the team, facilitating learning opportunities as required.

Chennai

• Analyse business processes and workflows to identify opportunities for knowledge management integration and optimization. • Collaborate with process owners and stakeholders to understand process requirements and capture relevant information in the knowledge base. • Identify gaps or inefficiencies in existing processes and propose solutions or improvements to enhance operational efficiency and customer satisfaction. • Monitor and analyze key performance indicators (KPIs) related to knowledge management, such as content utilization, customer satisfaction, and efficiency metrics. • Identify trends, areas for improvement, and opportunities for expanding knowledge management capabilities. • Generate reports and present findings to stakeholders, highlighting the impact of knowledge management initiatives and proposing actionable recommendations.

Chennai

• Serve as the first point of contact for customers or end-users seeking technical assistance through various channels, such as phone, email, or chat. • Actively listen to customers' issues, gather relevant information, and provide empathetic and courteous assistance. • Diagnose and resolve technical issues by asking probing questions to identify symptoms, analyzing error messages, and utilizing knowledge resources. • Perform basic troubleshooting steps, such as verifying connectivity, checking settings, and reinstalling software or drivers. • Escalate more complex or unresolved issues to appropriate support tiers or departments, providing detailed and accurate incident reports.

Bachelor Of Arts - Ba, History, First Grade

Bachelor Of Science - Bs, Mathematics And Computer Science

Course Completed. However, the Degree is not complete.