Syed Hanifulla Email & Phone Number

Chennai, Tamil Nadu, India

• Successfully implemented and configured PAM solutions (e.g., Securden) across multi-cloud, hybrid, and on-prem environments.
• Integrated PAM systems with enterprise tools such as SIEM (Splunk, QRadar), IAM platforms, ticketing systems (ServiceNow), and DevOps tools (Jenkins, Ansible).
• Designed secure, scalable architectures for PAM solutions tailored to client requirements, ensuring compliance with frameworks like GDPR, PCI DSS, and ISO 27001.
• Automated privileged account management processes using PowerShell, Python, and REST APIs, enhancing operational efficiency by.
• Created detailed technical documentation, including runbooks, process guides, and training materials for IT and security teams.
• Delivered customized product demos, Proof-of-Concepts (PoCs), and technical presentations, resulting in a increase in client conversions.

Chennai, Tamil Nadu, India

• Lead and manage a team of 15 technical professionals, including software developers, engineers, analysts, and other specialists.
• Provide technical expertise and guidance to team members, assisting in problem-solving, code reviews, and design discussions.
• Sharing possible attrition cases and updating on the backfilling number required,
• Managing performance through weekly one-on-ones and monthly scorecard performance reviews with everyone on the team,
• Reviewing team performance individually through weekly reviews to ensure work integrity, knowledge boost,
• Stay informed about emerging technologies and recommend innovative solutions to enhance project efficiency and effectiveness.

Chennai

• Supervise and lead a team of individuals, including assigning tasks, setting goals, and monitoring performance.
• Provide guidance and support to team members, including coaching, mentoring, and facilitating professional development.
• Resolve conflicts and address any performance issues or concerns within the team.
• Monitor project progress, identify potential risks or obstacles, and take proactive measures to mitigate them.
• Collaborate with other teams or departments to ensure seamless coordination and alignment of efforts.
• Provide regular project updates to stakeholders, including status reports, milestones, and deliverables.

Chennai Area, India

• Serve as the primary point of contact for customers seeking technical assistance and provide timely and effective resolution to their technical issues.
• Troubleshoot and diagnose complex technical problems by analyzing logs, interpreting system behavior, and conducting in-depth investigations.
• Collaborate with customers, understanding their needs and requirements and providing appropriate solutions or workarounds.
• Maintain a high level of customer satisfaction by delivering professional and customer-centric technical support.
• Utilize your deep technical expertise to investigate and resolve escalated issues that require advanced troubleshooting skills.
• Research, reproduce, and analyze complex technical problems, identifying root causes and developing effective solutions.

Chennai Area, India

• Technical Trainer for Veritas Backup Exec and Symantec Endpoint Protection
• Gone through Client Certification and Certified as a Product Trainer for “Veritas Backup Exec” by the Veritas Backup Exec Backline team
• Collaborate with subject matter experts and stakeholders to identify training needs and develop comprehensive training programs.
• Design and develop training materials, including presentations, e-learning modules, job aids, and other instructional resources.
• Ensure training materials are updated regularly to reflect changes in products, systems, and processes.
• Conduct training sessions and workshops, both in-person and virtually, to educate employees on technical products, systems, and processes.

Chennai Area, India

• Serve as the primary point of contact for customers seeking technical assistance, and provide timely and effective resolution to their technical issues.
• Troubleshoot and diagnose complex technical problems by analysing logs, interpreting system behaviour, and conducting indepth investigations.
• Collaborate with customers, understanding their needs and requirements, and providing appropriate solutions or workarounds.
• Maintain a high level of customer satisfaction by delivering professional and customer-centric technical support.
• Utilize your deep technical expertise to investigate and resolve escalated issues that require advanced troubleshooting skills.
• Research, reproduce, and analyse complex technical problems, identifying root causes and developing effective solutions.

Chennai

• Supervise and lead a team of individuals, including assigning tasks, setting goals, and monitoring performance.
• Provide guidance and support to team members, including coaching, mentoring, and facilitating professional development.
• Resolve conflicts and address any performance issues or concerns within the team.
• Monitor project progress, identify potential risks or obstacles, and take proactive measures to mitigate them.
• Collaborate with other teams or departments to ensure seamless coordination and alignment of efforts.
• Provide regular project updates to stakeholders, including status reports, milestones, and deliverables.

Chennai

• Analyse business processes and workflows to identify opportunities for knowledge management integration and optimization.
• Collaborate with process owners and stakeholders to understand process requirements and capture relevant information in the knowledge base.
• Identify gaps or inefficiencies in existing processes and propose solutions or improvements to enhance operational efficiency and customer satisfaction.
• Monitor and analyze key performance indicators (KPIs) related to knowledge management, such as content utilization, customer satisfaction, and efficiency metrics.
• Identify trends, areas for improvement, and opportunities for expanding knowledge management capabilities.
• Generate reports and present findings to stakeholders, highlighting the impact of knowledge management initiatives and proposing actionable recommendations.

Chennai

• Serve as the first point of contact for customers or end-users seeking technical assistance through various channels, such as phone, email, or chat.
• Actively listen to customers' issues, gather relevant information, and provide empathetic and courteous assistance.
• Diagnose and resolve technical issues by asking probing questions to identify symptoms, analyzing error messages, and utilizing knowledge resources.
• Perform basic troubleshooting steps, such as verifying connectivity, checking settings, and reinstalling software or drivers.
• Escalate more complex or unresolved issues to appropriate support tiers or departments, providing detailed and accurate incident reports.

Bachelor Of Arts - Ba, History, First Grade

Bachelor Of Science - Bs, Mathematics And Computer Science

Course Completed. However, the Degree is not complete.