Syed Jafferullah Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

Proactively handling tasks related to POC for configuration of handheld devices like BLACKBERRY, WINDOWS MOBILE and other business phones and other ITSM toolSpearhead the end to end solution in resolving all technical related issues for Senior Executive and Partners of Accenture across Accenture India Locations.Present as SPOC for the industry standard audit conducted in Accenture and also provide technical support to the Events conducted within and outside premises.Ensure support to Blackberry Exchange and the Exchange Server, OUTLOOK, Microsoft applications, creation of Windows 7 Image and setting up the Image Deployment Server using MDT and WDS. Monitor the ITSM queue for incident and maintained the SLA for the incidents and prepare the engineer performance report and monitor their daily activities; make the action plan for engineer vs work performance ratio.Officiating additional cross-functional responsibilities of capacity management, change management, configuration management, problem management, business continuity management, availability management, service level management strategies and senior level recruitment.Manage and deal with downtime of the business and provide resolutions of technical bottleneck in the KBASE.Work on the escalation and handle the situation while working on ITSM tool and derive closure of incidents well within the timelines. Handle the role of Team Manager in operations and GPTW team ensuring customer satisfaction and appreciationTechnically support Windows 7, Domain ID and Shared folders and Desktops/Laptops troubleshoot.Coordinate for smooth auditing of workstations and complete the re-certification of ISO27001.Train and monitor the Duty Manager to confiscate any personal storage media devices, scan them and ensure there is no Confidential Client data & report these issues to the Global Security Team.Compliance Report (daily/weekly/monthly) ensuring the Client Contract Compliance

Bengaluru Area, India

Committed to delivering innovation, has extensive relationships with the Apple desktop and portables. Deployed in Client place to transition project for Canada to Bangalore.Transitioned the contact center technical and quality monitoring business.Displayed cost reduction in terms of FTE’s at the ratio of 3:1.Ensured both offshore and onshore management are not impacted with transfer of business.

Bengaluru Area, India

Offered solution consultancy to clients in view to future IT requirements and co-ordinated with systems team to resolve problems related to Desktop and also provided technical support in installing the software’s that are required to the trainings.

Bachelor Of Computer Application, Computer Application, A

Icse