• Achieve volumetric and gross margin targets as well as CR sales and profitability targets set for the year and conduct one service day every month.• Act as a business consultant to the dealers on proper management of retail outlets on working capital & inventory management, product loss management, inventory shrinkage, merchandizing and indenting payment terms.• Identify areas to set up new sites and locating distributors for those sites.• Monitor competitor’s activities and developments taking place that may impact business.• Manage Key Accounts of Franchisees in the assigned territory.• Monitor and track the pricing of competitors and inform management accordingly.• Check on the compliance of safety regulation and procedures by the dealer and his staff at the station and contribute to the development of a proactive HSSE culture in order to ensure 100% HSSE compliance as per SPL.· • Develop a touring plan for the territory on a monthly basis and communicate it to the regional sales manager in advance.• Visit the assigned territory and inspect retail sites as per the required frequency to monitor their performance.• Ensure and monitor dispensation of correct quality and quantity of products through retail outlets and promote and monitor high standards of customer service, merchandizing and general operations at retail outlets.• Identify underperforming sits and take corrective measures to increase Efficiency index of Motor fuels.• Training Focal Point for Karachi region to identify, address and rollout trainings (forecourt staff).• Manage and coach forecourt staff.• Identify training needs for dealers and staff

In this role I am responsible for the deployment of Customer Setup and Amend Project in 6 countries ( Malaysia, Singapore, Thailand, Philiphine, Indonesia, Hongkong). I will also act as the PFP (Process focal Ponint) who defines the system process and gets it developed form the design team.

Project Local Implementation Manager/ Offer to Cash ProcessApril 2008 to date.(Customer Promise lead & Make sales lead)Project Planning and Resource ManagementAct as a SME (Subject Matter Expert).Ensure Project timelines are met.To conduct appropriate trainings.Proper implementation of work streams within the countryQuality Assurance Management.Co-ordinate integrated Program Change Management & Communications.Update the different stakeholders in local operating unit on any global policy changes.To assist local operating unit in doing gap and business impact analysis.Develop strategy to close gaps and ensure 100% customer compliance. Ensure local governance and business control structures are in place.Ensure effective change management process and its implementation.Constructively manage change and conflict arising.Reporting to CIM (Country Implementation Manager)

Strategic Marketing planningRisk analysis & management Product marketing campaign designing and implementation Quality Assurance and maintaining customer satisfactionBudget analysis and evaluationAfter Sales complains rectification managementPlanning and execution of Customer Services Application (Software)Exhibition planning and executionReporting to GM – Marketing

Risk analysis & management Product marketing campaign designing and implementation Quality Assurance and maintaining customer satisfactionBudget analysis and evaluationAfter Sales complains rectification managementPlanning and execution of Customer Services Application (Software)Exhibition planning and executionReporting to GM - Marketing; Leading contact Centre which is a part of Teleperformance, operates more then 250 contact centres across 42 countries worldwide which provides Marketing Solutions, Customers Services, Technical Support and other outsourcing services to various clients like TALKTALK within UK.

Problem Rectification.Training for new staff.Team Coordination.Providing Customer Support.

The company was a software house designing ERP.To assist developers to complete 2 major modules of ERP.Worked as resident engineer in MAXCO (Pvt.) Limited.Visiting client and designing the algorithm for required software.Complete client’s requirement.Assisting the developer’s team to fulfill and debug client requirement.Managing the team of developers.Directly reported to CEO/Managing Director.