Syed Mohammed Abbas

Syed Mohammed Abbas Email and Phone Number

Systems Analyst @ Ventia
Sydney, NSW, AU
Syed Mohammed Abbas's Location
Sydney, New South Wales, Australia, Australia
About Syed Mohammed Abbas

Proficient in managing and supporting databases and system integrations, with a strong ability to resolve technical issues and implement system improvements. Experienced in providing second-level support, leading technology rollouts, and generating business intelligence reports to inform strategic decision-making. Adept at building and maintaining professional relationships and excelling in collaborative team environments. Holds a Master of Business (Enterprise Resource Planning Systems) and a Bachelor of Commerce, with multiple certifications in SAP and IT.Technical SkillsFreshdesk service, Genesys, Formitize, Power BI, SAP CRM, Salesforce CRM, SAP Ariba, User Stories, Microsoft Office, SQLSoft SkillsCommunication Skills, Critical thinking, Problem-solving, Negotiation, Attention to detail, Teamwork, Decision Making, Leadership

Syed Mohammed Abbas's Current Company Details
Ventia

Ventia

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Systems Analyst
Sydney, NSW, AU
Syed Mohammed Abbas Work Experience Details
  • Ventia
    Systems Analyst
    Ventia
    Sydney, Nsw, Au
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  • Ventia
    Systems Analyst
    Ventia Nov 2023 - Present
    Sydney, New South Wales, Australia
    • Managed, monitored, and supported databases and system integration between Ventia and the client.• Provided second-level support for interface error management.• Supported the contract teams using Ventia and client systems.• Undertook database and systems integration audits as needs were identified.• Participated in external audits to provide supporting information on systems integration.• Analyzed the root cause of system issues, identified and implemented system improvements.• Assisted and, where required, managed IT changes by testing, training, and assisting in change management activities.
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  • Ventia
    Technical Associate
    Ventia May 2022 - Nov 2023
    Sydney, New South Wales, Australia
    • Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.• Actively participated in the Performance and Development Review process.• Acted as an escalation point for both internal managers and external clients dealing with interface items.• Maintains strong relationships with all key working personnel in order to streamline system awareness, accessibility and usability.• Ensure all database and system integration is documented including error management, system processes and specifications.• Assisted in recording database and system integration activities for internal and client reporting.• Identified and established relevant data collection and maintenance procedures.
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  • Datacom
    Customer Service Representative
    Datacom Oct 2021 - Feb 2022
    Sydney, New South Wales, Australia
    • Case management of service outcomes/Managed urgent or high priority work order needing fast resolution.• Provided high quality specialist services for Service NSW, to deliver a courteous, accurate and efficient resolution to customer enquiries through a range of media. • Handled 100 customer interactions daily, with 98% customer satisfaction rate, responding to customer inquiries and resolving complaints.
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  • Factset
    Research Analyst
    Factset Jun 2018 - Jun 2019
    India
    • Tested various projects and provided feedback before moving to live environment.• Generated business intelligence reports to inform strategic decision-making. • Investment Strategy was well received by clients and helped them to make informed decisions.• Successfully, migrated the system from Funds Identifier assignment to Single company assignment.• Provided and monitored reports as required to support the accurate maintenance of the database.• Utilized IT effectively and efficiently in the monitoring and maintenance of all databases.
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Syed Mohammed Abbas Education Details

Frequently Asked Questions about Syed Mohammed Abbas

What company does Syed Mohammed Abbas work for?

Syed Mohammed Abbas works for Ventia

What is Syed Mohammed Abbas's role at the current company?

Syed Mohammed Abbas's current role is Systems Analyst.

What schools did Syed Mohammed Abbas attend?

Syed Mohammed Abbas attended Victoria University Sydney, Badruka College Commerce Arts.

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