Who is Syed Mohammed Abbas? Overview
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Syed Mohammed Abbas is listed as Systems Analyst at Ventia, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Syed Mohammed Abbas.
Syed Mohammed Abbas previously worked as Technical Associate at Ventia and Customer Service Representative at Datacom. Syed Mohammed Abbas holds Master Of Business Administration - Mba, Enterprises Resource Planning System, 6.25/7 from Victoria University Sydney.
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Email format at Ventia
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Ventia
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Profile bio
About Syed Mohammed Abbas
Proficient in managing and supporting databases and system integrations, with a strong ability to resolve technical issues and implement system improvements. Experienced in providing second-level support, leading technology rollouts, and generating business intelligence reports to inform strategic decision-making. Adept at building and maintaining professional relationships and excelling in collaborative team environments. Holds a Master of Business (Enterprise Resource Planning Systems) and a Bachelor of Commerce, with multiple certifications in SAP and IT.Technical SkillsFreshdesk service, Genesys, Formitize, Power BI, SAP CRM, Salesforce CRM, SAP Ariba, User Stories, Microsoft Office, SQLSoft SkillsCommunication Skills, Critical thinking, Problem-solving, Negotiation, Attention to detail, Teamwork, Decision Making, Leadership
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5 roles
Syed Mohammed Abbas work experience
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Systems Analyst
Current• Managed, monitored, and supported databases and system integration between Ventia and the client.• Provided second-level support for interface error management.• Supported the contract teams using Ventia and client systems.• Undertook database and systems integration audits as needs were identified.• Participated in external audits to provide supporting information on systems integration.• Analyzed the root cause of system issues, identified and implemented system improvements.• Assisted and, where required, managed IT changes by testing, training, and assisting in change management activities.
Nov 2023 - Present
Technical Associate
• Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.• Actively participated in the Performance and Development Review process.• Acted as an escalation point for both internal managers and external clients dealing with interface items.• Maintains strong relationships with all key working personnel in order to streamline system awareness, accessibility and usability.• Ensure all database and system integration is documented including error management, system processes and specifications.• Assisted in recording database and system integration activities for internal and client reporting.• Identified and established relevant data collection and maintenance procedures.
May 2022 - Nov 2023
Customer Service Representative
• Case management of service outcomes/Managed urgent or high priority work order needing fast resolution.• Provided high quality specialist services for Service NSW, to deliver a courteous, accurate and efficient resolution to customer enquiries through a range of media. • Handled 100 customer interactions daily, with 98% customer satisfaction rate, responding to customer inquiries and resolving complaints.
Oct 2021 - Feb 2022
Research Analyst
• Tested various projects and provided feedback before moving to live environment.• Generated business intelligence reports to inform strategic decision-making. • Investment Strategy was well received by clients and helped them to make informed decisions.• Successfully, migrated the system from Funds Identifier assignment to Single company assignment.• Provided and monitored reports as required to support the accurate maintenance of the database.• Utilized IT effectively and efficiently in the monitoring and maintenance of all databases.
Jun 2018 - Jun 2019
2 education records
Syed Mohammed Abbas education
Master Of Business Administration - Mba, Enterprises Resource Planning System, 6.25/7
Bachelor Of Commerce, Business/Commerce, General
FAQ
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What company does Syed Mohammed Abbas work for?
Syed Mohammed Abbas works for Ventia.
What is Syed Mohammed Abbas's role at Ventia?
Syed Mohammed Abbas is listed as Systems Analyst at Ventia.
Where is Syed Mohammed Abbas based?
Syed Mohammed Abbas is based in Sydney, New South Wales, Australia while working with Ventia.
What companies has Syed Mohammed Abbas worked for?
Syed Mohammed Abbas has worked for Ventia, Datacom, and Factset.
How can I contact Syed Mohammed Abbas?
You can use AeroLeads to view verified contact signals for Syed Mohammed Abbas at Ventia, including work email, phone, and LinkedIn data when available.
What schools did Syed Mohammed Abbas attend?
Syed Mohammed Abbas holds Master Of Business Administration - Mba, Enterprises Resource Planning System, 6.25/7 from Victoria University Sydney.
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