Syed Mohsin Raza Shah Email & Phone Number

United Kingdom

Doncaster, England, United Kingdom

I am responsible for configuring, maintaining, and troubleshooting a device that connects traditional warden call systems to Alarm Receiving Centers (ARCs). This role involves:Configuring UDC devices: Setting up devices to connect older warden call systems to ARC through SIP addresses.Creating and uploading configuration files: Using Linux-based systems to generate and upload configuration files to ensure proper communication between devices and ARCs.Troubleshooting connectivity issues: Diagnosing and resolving issues related to server registration, SIP registration, and heartbeats.Remote monitoring: Continuously monitoring systems remotely to ensure stable operations and prevent downtime.On-site support: Visiting sites to replace hardware or troubleshoot technical issues, ensuring systems are up and running.Client support: Assisting clients with system setup and offering ongoing technical support for any issues related to warden call systems.

Newport Pagnell, England, United Kingdom

United Arab Emirates

Took ownership of customer issues reported and saw problems through to resolutionHelp desk technical assistance and troubleshooting on the IT platformProvided support to the service desk team on network and infrastructure issuesDeveloped, tested, and maintained documented systems procedures/work instructions – trained end usersHelped resolve software and technical questions for the employees efficiently and effectivelyHandled Outlook and mailbox-related issuesFollowed up with employees to ensure their systems are functionalAssist users in connecting Video conferencing applications such as Zoom, etc.

Pakistan

Secured the network operations by practicing and implementingprocedures, and determining and controlling user access.Examined, investigated, and prescribed the implementation ofhardware and software modifications to prevent any system lossesand to improve network security.Conducted outbound calls to secure prospective clients.Created spreadsheets using Microsoft Excel to achieve accuratedata reporting.

Dammam, Eastern, Saudi Arabia

Projects: Al-Uqair BSP 380kV/115kV/13.8kV Substation | Jawatha 230kV/115kV SubstationProvided technical inputs for the installation and testing of Outdoor 380kV Hybrid GIS module, Freestanding CTs, CVTs, Surge arresters, Post Insulators, DS/ES, Gantry, Equipment Structures, Aluminum Bus bars, Grounding system, shielding system. Delivered extensive Engineering coordination and management function for the Project and EHV Substation construction supervision to ensure compliance with IFC Drawings, construction procedures, SEC standards, NEC & and NEMA Standards. Acquired and utilized strong knowledge of Civil Activities related to the construction of Control Buildings, EHV Outdoor Equipment Foundation Structures, EHV Gantry, and Tower Foundations, Manholes, Duct banks, Excavation, and backfilling works. Attended internal project meetings to track the project progress to the project schedule and understand the problems with project execution, also finalized material requirements from SOW and IFC drawings.

Hyderabad, Sindh, Pakistan

Steered efforts towards testing and mounting various electricalequipment, such as 3phase power supply panels, UPS, dieselgenerators, batteries, earthing, and grounding.Trained and headed outdoor/indoor teams and oversaw theexcavation of tranches for cable laying, and electrical cables ofmachinery to ensure efficient installation processes

Msc Computer Networks And Systems Security With Advanced Research, Computer Science

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, 1St

Activities and Societies: IEEE, Synergy

Intermediate, Pre-Engineering, A1

Matriculation, Computer Science, A1