Let me introduce What ZELLE SOLUTIONS is, We are a web design, web development and market campaign agency, made of highly experienced and well trained professionals. We serve our customers best, helping them identify best ways to achieve their goals in business. Presenting methods to attain maximum exposure on internet through rankings on search engines and presenting professional images for customers.

I'm an Engineer with over 12 years of experience in web and app development, a Social Media Marketier, a Professional Trainer.

Speaking to management team/clients to find out what they want.Advise clients objectively on where IT might make a difference to the business.Planning the stages of the project and how each affects the business.Co-coordinating the project team.Agreeing costs, timescales and standards to be met and monitoring these through the project.Adjusting the plans where needed.Making sure there is a smooth change over from the old system to the new one.Keeping management and clients updated on progress.Evaluation of each project stage and once completed.Manage multiple vendors.Create project documentation.Provide risk assessment.Review estimates.Assess new opportunities.Prepare proposals.Flag potential issues.

Monitoring ADC connectivity including RBTS, IVR, PRISM, M commerce and external networking through IRIS web applications and provide application level support. ATM Card/ Pin-code production, Maintaining Database, Rectifying complaints & errors,Monitoring ATM machines transactions & ATM Cameras, 1-Link transaction reports, reversal and claim issues, maintaining records and monthly reports of all ATM transactions. Accessing online branch’s ATM for error rectification, Responsibilities of Data Backup Active Directory, User’s Network account managementWeb application Support like Unison 2, CTL, and IRIS. Managing, implementation and improvement of Call Center technology including IVR, CTI, DVL, UNISON 2, NICE, CMS and ASA.Managing NICE Recording solution for Call Center.Managing Online CRM for Call Center Agents, Complaints & Eforms Maintenance.

Device NOC by using M2000 software. Configuration of modems Siemens (Wi-Fi, Non-Wi-Fi), Zyxel (Wi-Fi, Non-Wi-Fi), Green packet Wi-Fi & Shuttle USB.Configuration of Wi-Fi routers.Access of NMS.