It Support Engineer
Karachi
Monitoring ADC connectivity including RBTS, IVR, PRISM, M commerce and external networking through IRIS web applications and provide application level support. ATM Card/ Pin-code production, Maintaining Database, Rectifying complaints & errors,Monitoring ATM machines transactions & ATM Cameras, 1-Link transaction reports, reversal and claim issues, maintaining records and monthly reports of all ATM transactions. Accessing online branch’s ATM for error rectification, Responsibilities of Data Backup Active Directory, User’s Network account managementWeb application Support like Unison 2, CTL, and IRIS. Managing, implementation and improvement of Call Center technology including IVR, CTI, DVL, UNISON 2, NICE, CMS and ASA.Managing NICE Recording solution for Call Center.Managing Online CRM for Call Center Agents, Complaints & Eforms Maintenance.